Security Supervisor

3 weeks ago


Ras Al Khaimah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • To oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff
  • To ensure all Security Officers are aware of and adhering to the company Policies and Procedures
  • Conducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping
  • Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors, employees, reports and documenting contacts
  • Be correct, secure and courteous in handling any disciplinary or criminal case
  • Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management
  • Responsible for the security of the Hotel’s assets including but not limited to guests, colleagues, contractors and visitors
  • Observe and report to company management all identified security hazards
  • Maintain a high level of discipline & punctuality along with regular attendance as required by the standard
  • Record all observed incidents on a daily log of incidents and submit same to Company Management
  • Conduct locker checks in line with Human Resources when requested
  • Coordinate functions with other security staff or external agencies such as Police, Civil Defense and other government departments, promoting good will with them
  • Be alert for any unusual packages, guests or vehicles, taking appropriate action if located
  • Be thoroughly familiar of the property layout, design, entry and exit points
  • Ensure that the Security Control Room and Fire Control Rooms are never left unattended
  • To attend regular training within the department
  • Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares
  • Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service
  • To strictly adhere to the hotel’s policy on confidentiality and ethics

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