Security Supervisor

4 weeks ago


ras al khaymah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
To oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staffTo ensure all Security Officers are aware of and adhering to the company Policies and ProceduresConducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeepingInitiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors, employees, reports and documenting contactsBe correct, secure and courteous in handling any disciplinary or criminal caseObserve and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company ManagementResponsible for the security of the Hotel’s assets including but not limited to guests, colleagues, contractors and visitorsObserve and report to company management all identified security hazardsMaintain a high level of discipline & punctuality along with regular attendance as required by the standardRecord all observed incidents on a daily log of incidents and submit same to Company ManagementConduct locker checks in line with Human Resources when requestedCoordinate functions with other security staff or external agencies such as Police, Civil Defense and other government departments, promoting good will with themBe alert for any unusual packages, guests or vehicles, taking appropriate action if locatedBe thoroughly familiar of the property layout, design, entry and exit pointsEnsure that the Security Control Room and Fire Control Rooms are never left unattendedTo attend regular training within the departmentMake way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfaresAttend to all guest inquiries and requests immediately, with respect and to a high standard of customer serviceTo strictly adhere to the hotel’s policy on confidentiality and ethics Disclaimer: Drjobs.ae
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