Assistant One Touch Manager

2 months ago

Dubai, United Arab Emirates Accor Full time

Company Description

Live the French Way. Discover the Sofitel Darling Harbour.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Job Description

Benefits, Rewards, Motivations

  • Industry benefits worldwide on accommodation, dining and lifestyle services.
  • Access to daily discounted coffee and Ambassador dinning menu.
  • A unique training platform to enhance your skills and knowledge.

Your Opportunity

  • Ensure the smooth running of the day-to-day operations for the One Touch Service Department.
  • Ensure that the link between our guests and the hotel operation is always maintained.
  • Direct the team to ensure exceptional customer service is delivered at all times.
  • To fully utilise the hotel’s guest request logging systems, ensuring that all guest requests are met within established time frames

Qualifications

  • Previous supervisory experience in Front Office.
  • Guest centric and always display an enthusiastic attitude.
  • Outgoing personality and service-minded.
  • Ability to work under pressure.
  • Ability to delegate.
  • Sensitive to human and cultural differences.
  • Excellent English as a second language, knowledge of another language advantageous
  • Always displays a professional appearance, representing our Sofitel brand.
  • Ability to work a rotating roster including weekends & public holidays.

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