Assistant Manager, Guest Service

5 days ago


Dubai, United Arab Emirates One&Only One Za’abeel Full time

Assistant Manager, Guest Service - One&Only One Za'abeel
(8383)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

**About The Role**:
As the Assistant Guest Services Manager in One & Only One Za’abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. You will oversee the guest services department, leading and mentoring bellman, doorman, valet team, airport representatives members. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Guest Services Manager in developing budgets, staffing plans, training programs, and ensuring all policies and procedures are followed.

**About You**

Ideally, you should have a minimum of 2 years experience in a similar role within the luxury hotel industry. You should possess strong leadership and interpersonal skills with the ability to motivate and inspire a team. You should have strong problem-solving abilities and exceptional customer service. Knowledge of hotel operations and ability to handle various guest related situations is essential. Additional languages such as Russian, French, Arabic, German, Mandarin and Spanish are advantageous.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.



  • Dubai, United Arab Emirates One&Only Resorts Full time

    As the Assistant Guest Services Manager inOne & Only One Za’abeel, your primaryresponsibility is to ensure the highest level of guest satisfactionby providing exceptional service and creating everlasting momentsand memorable experiences. You will oversee the guest servicesdepartment, leading and mentoring bellman, doorman, valet team,airport...


  • Dubai, United Arab Emirates One&Only Resorts Full time

    As the Assistant Guest Services Manager in One & Only One Za’abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. You will oversee the guest services department, leading and mentoring bellman, doorman, valet team, airport...


  • Dubai, United Arab Emirates One&Only One Za’abeel Full time

    Assistant Manager, Guest Service (8383) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to...


  • Dubai, United Arab Emirates Feedezo Consulting Full time

    **Key Responsibilities**: - Greet guests warmly and assist with check-in and check-out processes. - Provide information about hotel services, amenities, local attractions, and directions. - Handle guest inquiries, complaints, and requests promptly and professionally. - Coordinate with housekeeping and maintenance staff to address any guest issues. - Assist...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24093340 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...


  • dubai, United Arab Emirates Marriott International, Inc. Full time

    Job Number 24093340Job Category Rooms & Guest Services OperationsLocation The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of...


  • Dubai, United Arab Emirates Atlantis The Palm Full time

    Assistant Manager, Aquaventure Guest Services (8127) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...


  • Dubai, United Arab Emirates Marriott International Full time

    Job Number 24093340Job Category Rooms & Guest Services OperationsLocation The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of...


  • Dubai, United Arab Emirates Marriott International Full time

    Job Number 24093340Job Category Rooms & Guest Services OperationsLocation The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of...


  • Dubai, Dubai, United Arab Emirates Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment,...


  • Dubai, Dubai, United Arab Emirates Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment,...


  • dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filledResponsibilities:• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.• To maintain open line of communication and co-ordination with related...


  • Dubai, United Arab Emirates Crowne Plaza Hotels & Resorts Full time

    **Crowne Plaza Dubai Marina** is the perfect location that completely understands modern business travellers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants. With...


  • Dubai, United Arab Emirates JUMEIRAH Full time

    About the Job:An exciting opportunity has arisen for an experienced Guest Services Assistant to join the team in Jumeirah Emirates Towers. The main purpose of this role is to be responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone and providing smooth and efficient operation and...


  • Dubai, United Arab Emirates JUMEIRAH Full time

    About the Job:An exciting opportunity has arisen for an experienced Guest Services Assistant to join the team in Jumeirah Emirates Towers. The main purpose of this role is to be responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone and providing smooth and efficient operation and...


  • dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionNovotel Melbourne Glen Waverley is a successful 4.5 star hotel comprising 200 guest rooms, restaurant/bar & conference facilities, situated in a bustling business district and at the gateway of the Dandenong Ranges.Job DescriptionNovotel Melbourne Glen Waverley is looking for a Guest Service Manager who will demonstrate the essence of...


  • Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist...


  • dubai, United Arab Emirates JUMEIRAH Full time

    About the Job:An opportunity has arisen for a Guest Services Manager to join our Concierge Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:Oversee the operation of luggage and parcel deliveries during check-in, check-out, and throughout the guests' stay, ensuring timely handling in accordance with brand standards. Ensure...


  • Dubai, United Arab Emirates Hilton Dubai Full time

    Ensuring that the check-in andcheck-out process runs as smoothly as possible and that guests areescorted to the correct room.Responding torequests or complaints made by guests in a professional and politemanner in order to guarantee customersatisfaction.Implementing procedures toimprove services offered with the aim of attracting morecustomers.Hiring and...


  • Dubai, United Arab Emirates Novotel Full time

    Actively welcome, greet and check guests inInform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow upDifferentiate between guest types and handle them in the appropriate manner; guests with confirmed or...