Delivery Leader Operations

3 weeks ago


Dubai, United Arab Emirates Concentrix Full time
About the job

The Role:

The Delivery Leader, Operations will be responsible to manage the overall operations program

scope for a Global Client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.

Essential Job Elements:

P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.

Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.

Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.

Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).

Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong

relationships with clients.

Business Growth: Support business growth by collaborating with Sales & marketing across geographies.

Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.

Innovation: Lead innovation & value add efforts between Client and Concentrix.

Domain Capability: Strengthen domain capabilities.

Compliance: Ensure compliance with all client regulatory requirements

Profile & Experience:

12+ years of operations experience within a BPO in customer service domain.

Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.

Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

Proven ability to drive performance and grow businesses.

Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

Analytical acumen and the ability to streamline complex processes.

MBA/ PG Degree would be an advantage.



  • dubai, United Arab Emirates Concentrix Full time

    The Delivery Leader, Operations will be responsible to manage the overall operations programscope for a Global Client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.P&L: Manage P&L of the business operations, including the...


  • Dubai, United Arab Emirates Concentrix Full time

    About thejobTheRole:The Delivery Leader,Operations will be responsible to manage the overall operationsprogramscope for a Global Client. This is a keyleadership role with P&L responsibility and will directlyimpact the growth trajectory of one of the most disruptive andfastest growing businesses of the company.Essential JobElements:P&L: ManageP&L of the...


  • dubai, United Arab Emirates Concentrix Full time

    About the job The Role: The Delivery Leader, Operations will be responsible to manage the overall operations program scope for a Global Client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company. Essential Job Elements: P&L: ...

  • Delivery Leader

    3 weeks ago


    dubai, United Arab Emirates Delivery Associates Full time

    TitleDelivery Leader – (Qatar or Dubai)OverviewDelivery Associates is looking to connect with talented and passionate individuals with backgrounds serving or in the public sector for exciting projects as they arise in the Middle East.Job DescriptionAs our Middle East practice grows with new opportunities, we are looking to expand our network with engaged...


  • dubai, United Arab Emirates Concentrix Full time

    Delivery Leader Operations US Healthcare Delivery Leader Operations US HealthcareWe are looking for a leader to head Service & Operations Delivery business for an International Healthcare account. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling dynamic operations and organization focused on...


  • dubai, United Arab Emirates Concentrix Full time

    About the job The Role: We are looking for a leader to head Service & Operations Delivery business for an International Healthcare account. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling dynamic operations and organization focused on customer-centricity, team growth and well- being and operational rigor. We...


  • Dubai, United Arab Emirates Concentrix Full time

    About the jobThe Role: We are looking for a leader to head Service & Operations Delivery business for an International Healthcare account. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling dynamic operations and organization focused on customer-centricity, team growth and well- being and operational rigor. We...

  • Delivery Driver

    4 weeks ago


    Dubai, United Arab Emirates Emit Delivery Services Full time

    We are seeking a reliable and responsible Delivery Driver to join our team. As a Delivery Driver, you will play a crucial role in ensuring our products reach our customers in a timely and efficient manner. Your primary responsibility will be to safely transport goods and packages from our distribution center to various destinations within the designated...


  • Dubai, United Arab Emirates Delivea Delivery Services Full time

    **Position**: Delivery Associate **Working Hours**: - 4-Hour Shift: AED 135 - 8-Hour Shift: AED 245 **Vehicle Requirements**: Sedan or Mini Van (SUV) Own Car with Valid Registration (mandatory) **Requirements**: Valid driver's license for a Sedan or Mini Van (as applicable). Own Visa (Only Employment Visa) - No Visit Visa Ability to navigate and...

  • Operations Associate

    4 weeks ago


    Dubai, United Arab Emirates RAM Delivery Services LLC Full time

    **Responsibilities**: **Data Analysis**: Assist the Operations Manager in analyzing daily performance reports, identifying trends, and highlighting areas of concern or improvement. **Rider Support**: Communicate with riders as directed by the Operations Manager, providing guidance, addressing concerns, and offering support to enhance...

  • Home Delivery Leader

    3 weeks ago


    dubai, United Arab Emirates Ikea Dubai Full time

    The job posting is outdated and position may be filledResponsibilities:• Ensure that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.• Ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.• Support the co-workers when they cannot resolve customer’s complaints...

  • Operations Manager

    4 weeks ago


    Dubai, United Arab Emirates RAM Delivery Services LLC Full time

    **Responsibilities**: **Performance Management**: Monitor and analyze the daily performance reports provided by the delivery platforms. Identify any issues or areas of underperformance, and implement strategies to address them. **Rider Management**: Maintain regular communication with riders to ensure they understand their performance expectations and are...


  • dubai, United Arab Emirates Ibm Full time

    The job posting is outdated and position may be filledMaintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining...

  • Operations Manager

    7 days ago


    Dubai, United Arab Emirates Tesla Full time

    What to Expect As the Operations Manager, you will report to the Market Leader in your country and will be responsible for the seamless execution of Sales and Delivery Operations in your country. You will be responsible for developing, leading and driving critical business operations in a high growth and fast paced environment, taking on complex business...

  • Dams Leader

    3 weeks ago


    dubai, United Arab Emirates GHD Full time

    Functional Responsibilities:Industry recognition as leader in the field of dams (or dams and hydropower) engineering. Lead the recruitment of Dams & Hydropower staff in US West and integrate them into our Dams Service Line and the GHD business more broadly Assist in recruiting Dams & Hydropower staff across North America. Work with GHD leaders to grow market...


  • Dubai, United Arab Emirates Highmoon Furniture Company Full time

    **Company Description**: Highmoon Furniture is a prestigious office furniture manufacturing company based in Dubai, UAE. With a rich legacy of providing high-quality and innovative furniture solutions to businesses, we take pride in transforming office spaces into inspiring and functional environments. As a leader in the industry, we are currently seeking a...

  • Home Delivery Leader

    3 weeks ago


    dubai, United Arab Emirates IKEA Full time

    1- Home Delivery Leader (Supply Chain Data Analyst)Job: Full TimeLocation: Dubai, UAEDescription:You are responsible for the management, and administration of all tasks that been assigned by the Home Delivery Manager in order to ensure flexibility in the department and meet customer expectation regarding the process of delivering the products and assembling...


  • dubai, United Arab Emirates Delivery Hero Full time

    Salesforce Administrator Jobs In Dubai | Delivery HeroResponsibilities:Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field-level security, content folder rights, groups, list view...

  • Technical Lead

    3 weeks ago


    dubai, United Arab Emirates Al Futtaim Group Full time

    Work within governance structure (Business & EIT) to govern and prioritize the business IT demand, fully aligned to business strategy and target operating model maturity Act as business integration point for IT Service Delivery, SLA agreement, major Service Incident Management and Service Improvement for assigned portfolios Build a strong partnership with...


  • Dubai, United Arab Emirates Majid al Futtaim Properties Full time

    Role Purpose: Majid Al Futtaim has embarked in a very ambitious analytics transformation, leveraging state of the art data and technology to instill a data driven culture throughout its businesses. More than technology, the most important component of a transformation lies in its change management processes. Based in Dubai in the Advanced Analytics Centre...