Operations Associate

2 months ago


Dubai, United Arab Emirates RAM Delivery Services LLC Full time

**Responsibilities**:
**Data Analysis**: Assist the Operations Manager in analyzing daily performance reports, identifying trends, and highlighting areas of concern or improvement.

**Rider Support**: Communicate with riders as directed by the Operations Manager, providing guidance, addressing concerns, and offering support to enhance performance.

**Training Support**: Assist in developing and implementing training programs for riders. This could involve preparing materials, scheduling training sessions, or providing one-on-one coaching.

**Process Improvement Support**: Help to refine operational processes under the guidance of the Operations Manager. This may involve gathering data, suggesting improvements, and implementing changes.

**Stakeholder Communication**: Assist in communicating with delivery platforms, preparing reports, and addressing queries or concerns.

**Compliance Assistance**: Ensure operations comply with local laws and regulations, as well as the guidelines of the delivery platforms, under the direction of the Operations Manager.

**Requirements**:
Previous experience in an operations role, ideally within a logistics or delivery context.

Strong analytical skills, with a keen eye for detail and the ability to interpret data.

Proficiency in Excel, with the ability to handle data analysis and reporting tasks.

Good communication and interpersonal skills, with the ability to work well as part of a team.

A proactive approach to problem-solving, and the ability to think strategically.

Understanding of local laws and regulations related to delivery services, as well as the specific guidelines of the delivery platforms.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Urdu, Hindi, English (preferred)



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