Quality and Operations Team Lead

2 months ago


Dubai, United Arab Emirates Justlife Full time
  • Supervise and lead a team of home service trainers, quality executives, and specialists
  • Foster a culture of continuous improvement and high-quality service delivery
  • Provide mentorship, guidance, and professional development opportunities for team members
  • Develop and implement quality assurance processes for home service operations
  • Conduct regular audits and assessments to ensure compliance with established standards
  • Analyze data and metrics to identify trends, areas for improvement, and best practices
  • Design and deliver training programs for home service technicians to enhance their technical skills and service delivery
  • Collaborate with internal stakeholders to stay updated on product/service changes and incorporate them into training modules
  • Possess a deep understanding of technical aspects related to home services to effectively evaluate and enhance service quality
  • Stay informed about industry trends and technological advancements that may impact service delivery
  • Work closely with cross-functional teams to optimize service processes and workflows
  • Identify bottlenecks and inefficiencies, proposing and implementing solutions for continuous improvement
  • Utilize data-driven insights to generate regular reports on service quality, identifying key performance indicators and areas for enhancement
  • Present findings and recommendations to senior management for strategic decision-making.



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