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Quality Team Lead
2 weeks ago
Team Management:
- Manage and lead the 3 team leaders / Senior Specialists (Field Operations, Quality Checks, Housekeeping and Maintenance). The Team that's responsible for guest.relations, property upkeep, inspections, housekeeping, maintenance, and overall guestsatisfaction.
Recruit, train, and manage a high-performing team. Set an example and encourage a culture of hospitality and excellence among the team members.
Field Ops and QC Team:
Develop and implement comprehensive quality inspection processes to maintain high standards across all properties.
Conduct regular inspections and audits to identify areas for improvement and adherence to quality standards. Ensure property upkeep going live is up to the company standard.3.
Housekeeping & Maintenance Team:
Internal / External (3rd party providers):Supervise the Internal Housekeeping Team to ensure cleanliness, organization, and presentation of the team and its standard.
Implement training programs to enhance housekeeping staff skills and efficiency.Manage the Internal Maintenance Team, ensuring timely and effective resolution of maintenance issues in the property.
Implement preventive maintenance programs to minimize property downtime.3rd party providers management.
Draft & review contracts to ensure compliance to company policies and legal requirements, reinforce SLA's and review provider performance and pricing.
Maintain consistent and high-quality service delivery.Planning and Strategies:
Continuously assess and improve processes to meet and exceed customer expectations.
Propose and implement strategies to enhance the overall profitability of the team. Explore opportunities for revenue growth.
Implement cost control measures to optimize operational expenses without compromising service quality.
Develop and uphold a set of quality standards for all aspects of vacation home management.
Business Tools Proficiency:
Utilize business tools such as task management, team communication, Microsoft Office, Google Suite, and other relevant software.
Proficient in presentation, business analytics, and insights.- Experience in a Senior role / Managing a Team, preferably in the Facilities Management, Customer Service, Hospitality industry.- Excellent communication, leadership, and problem-solving skills.- Ability to work in a fast-paced environment.- Flexibility to adapt to changing priorities.- Able to join immediately is a plus.- With Valid UAE Drivers License.
Job Type:
Full-timeAbility to Commute:
Dubai (Required)
Ability to Relocate:
Dubai:
Relocate before starting work (Required)
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