Manager - ICT
4 days ago
Drive End User Experience by conducting internal CSAT / NPS survey and carving out clear improvement actions.
Drive Performance, Availability and Planning of Infrastructure to enable high impact business initiatives and sustaining continued business performance.
Drive tracking of all IT Assets, introducing new technologies and continuous improvements to reduce Total Cost of Ownership (TCO) while improving Availability and Performance of Apparel Group Infrastructure.
Responsibility:
Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
Establish service level agreements with end users.
Provides ownership of problem thru final resolution.
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organizations network.
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Negotiate with vendors, outsourcers, and contractors to secure network products and services.
Assess, approve, and administer all equipment, hardware, and software upgrades.
Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
Qualification:
The ideal years of experience for an ICT Manager typically range from 7 to 12 years. This range allows individuals to develop comprehensive technical expertise, leadership skills, and strategic planning capabilities necessary for managing and maintaining an organization's IT infrastructure.
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