Specialist ICT Support
2 weeks ago
- Identify and classify requeststhrough diagnostic techniques and pertinent questions(Cherwell)
- Determine the best solution based onthe issue and details provided bycustomers
- Direct unresolved issues to the nextlevel of support personnel in a timely manner to minimise theimpact on business
- Maintain service records andtheir resolution in the IT Service Managementtool
REQUIREDEDUCATION
- BachelorDegree in Computer Science or ICT equivalent degree from anaccredited institution
- Certification in ITIL v3Foundations will be an advantage
REQUIREDEXPERIENCE
- At least 1years' experience in an ICT support serviceenvironment
REQUIRED JOB SKILLS ANDKNOWLEDGE
- Able tocomplete the necessary documentation
- First linehardware and software technical problem solvingskills
- Client service and related managementprinciples
- IT service managementtool
- ITIL Service Management based skillset forIncident, Change, Problem and Requestmanagement
IT
Employment Type: Full Time
Department / FunctionalArea: IT Hardware Support
Experience: years
Gender: Male
Vacancy: 1
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