Specialist ICT Support

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time
  • Identify and classify requeststhrough diagnostic techniques and pertinent questions(Cherwell)
  • Determine the best solution based onthe issue and details provided bycustomers
  • Direct unresolved issues to the nextlevel of support personnel in a timely manner to minimise theimpact on business
  • Maintain service records andtheir resolution in the IT Service Managementtool

REQUIREDEDUCATION

  • BachelorDegree in Computer Science or ICT equivalent degree from anaccredited institution
  • Certification in ITIL v3Foundations will be an advantage

REQUIREDEXPERIENCE

  • At least 1years' experience in an ICT support serviceenvironment

REQUIRED JOB SKILLS ANDKNOWLEDGE

  • Able tocomplete the necessary documentation
  • First linehardware and software technical problem solvingskills
  • Client service and related managementprinciples
  • IT service managementtool
  • ITIL Service Management based skillset forIncident, Change, Problem and Requestmanagement
Key Skills
IT
Employment Type: Full Time
Department / FunctionalArea: IT Hardware Support
Experience: years
Gender: Male
Vacancy: 1

  • Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time

    Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)Determine the best solution based on the issue and details provided by customersDirect unresolved issues to the next level of support personnel in a timely manner to minimise the impact on businessMaintain service records and their resolution in the IT Service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time

    Identify and classify requeststhrough diagnostic techniques and pertinent questions(Cherwell)Determine the best solution based onthe issue and details provided bycustomersDirect unresolved issues to the nextlevel of support personnel in a timely manner to minimise theimpact on businessMaintain service records andtheir resolution in the IT Service...

  • ICT Engineer

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates AECOM Full time

    Roles and responsibilitiesWe are looking for a highly skilledPrincipal ICT Engineer to leadmulti-disciplinary infrastructure projects for clients across theGCC. The ideal candidate will possess extensive expertise inplanning, designing, and engineering ICT and field communicationinfrastructure, with a strong emphasis on delivering innovative,cost-efficient,...

  • ICT Engineer

    5 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates AECOM Full time

    Roles and responsibilities We are looking for a highly skilledPrincipal ICT Engineer to leadmulti-disciplinary infrastructure projects for clients across theGCC. The ideal candidate will possess extensive expertise inplanning, designing, and engineering ICT and field communicationinfrastructure, with a strong emphasis on delivering...

  • ICT Engineer

    3 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates AECOM Full time

    Roles and responsibilities We are looking for a highly skilled Principal ICT Engineer to lead multi-disciplinary infrastructure projects for clients across the GCC. The ideal candidate will possess extensive expertise in planning, designing, and engineering ICT and field communication infrastructure, with a strong emphasis on delivering innovative,...

  • ICT Engineer

    1 day ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates AECOM Full time

    Roles and responsibilities We are looking for a highly skilled Principal ICT Engineer to lead multi-disciplinary infrastructure projects for clients across the GCC. The ideal candidate will possess extensive expertise in planning, designing, and engineering ICT and field communication infrastructure, with a strong emphasis on delivering innovative,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AECOM Full time

    AECOM is seeking a highly skilled Principal ICT Engineer to lead multi-disciplinary infrastructure projects for clients across the GCC. The ideal candidate will possess extensive expertise in planning, designing, and engineering ICT and field communication infrastructure, with a strong emphasis on delivering innovative, cost-efficient, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AECOM Full time

    We are looking for a highly skilled Principal ICT Engineer to join our team at AECOM. The successful candidate will have a proven track record in managing complex, multidisciplinary projects, and will possess extensive expertise in planning, designing, and engineering ICT and field communication infrastructure.This role requires substantial experience in ICT...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Support Revolution Full time

    We're seeking a Client Success Specialist to drive customer satisfaction and retention at Support Revolution.About the Job:This role is responsible for building and maintaining strong relationships with customers, providing technical support, and identifying opportunities for account growth.Main Tasks:Build and maintain strong customer relationships through...

  • ICT Education Lead

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Zaabi Group Full time

    About the Role:Lead and manage the development of ICT programsEnsure high-quality learning experiences for studentsWork collaboratively with a multinational teaching teamFollow school policies and proceduresThe successful candidate will have:Thorough knowledge of teaching best practices and educational guidelinesExcellent communication and interpersonal...

  • Senior ICT Engineer

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates KEO International Consultants Full time

    OverviewKEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we've led with vision, contributing to many of the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full time

    Job OverviewDautom is seeking a skilled IT Support Specialist to join its team. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work in a fast-paced environment.The IT Support Specialist will provide first and second-line technical support, answering user queries related to hardware and software...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full time

    Job OverviewParamInfo is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our software applications.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

    Job OverviewDicetek LLC is seeking a highly skilled End User Device (EUD) specialist to join our team. As an EUD specialist, you will be responsible for ensuring the smooth operation of end user devices within the organization.Key Responsibilities:Configure and troubleshoot end user devices, including desktops, laptops, smartphones, and tablets.Implement and...

  • IT Support Specialist

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Elite Co. Full time

    Roles & ResponsibilitiesOur primary focus of ITSupport Specialist is working in an IT Support position andensuring that a company s employees can use software and hardwareto complete their daily tasks with a high definition of easyaccessibility and full support.The Candidate will be Support our 2company branches in Egypt and the UAE Only Remote...

  • IT Support Specialist

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates united nations Full time

    Roles & ResponsibilitiesOur primary focus of ITSupport Specialist is working in an IT Support position andensuring that a company s employees can use software and hardwareto complete their daily tasks with a high definition of easyaccessibility and full support.The Candidate will be Support our 2company branches in Egypt and the UAE Only Remote...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Elite Co. Full time

    Roles & ResponsibilitiesOur primary focus of ITSupport Specialist is working in an IT Support position andensuring that a company s employees can use software and hardwareto complete their daily tasks with a high definition of easyaccessibility and full support.The Candidate will be Support our 2company branches in Egypt and the UAE Only Remote...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates united nations Full time

    Roles & ResponsibilitiesOur primary focus of ITSupport Specialist is working in an IT Support position andensuring that a company s employees can use software and hardwareto complete their daily tasks with a high definition of easyaccessibility and full support.The Candidate will be Support our 2company branches in Egypt and the UAE Only Remote...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AECOM Full time

    AECOM's Principal ICT Engineer will be responsible for leading the development of complex ICT systems, ensuring smooth interoperability between different platforms, software, and hardware. This includes integrating various technologies such as cloud computing, virtualization, operating systems, and database systems.The ideal candidate will have a strong...

  • IT Support Specialist

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates united nations Full time

    Roles & ResponsibilitiesOur primary focus of ITSupport Specialist is working in an IT Support position andensuring that a company s employees can use software and hardwareto complete their daily tasks with a high definition of easyaccessibility and full support.The Candidate will be Support our 2company branches in Egypt and the UAE Only Remote...