Customer Services Support Officer

7 days ago


Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Customer Services Support Officer

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates

Role Purpose: Deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the Role:

  • Opening and closing applications on time.
  • Ensure proper implementation and follow-up in a timely manner.
  • Prepare finance applications and obtain necessary approvals.
  • Perform efficient troubleshooting of issues.
  • Ensure TAT is adhered to and, where possible, exceed customer expectations.
  • Co-ordinate and liaise with other departments in a professional manner.
  • Participate in regular review and development meetings with key stakeholders.
  • Prepare and provide monthly reports.
  • Keep a record and details of actions taken.
  • Support customer service agents.
  • Provide technical help to colleagues if required.
  • Ensure compliance with bank policies.
  • Perform other tasks specified by management.
  • Ensure customer queries are resolved within agreed TAT.
  • Achieve positive customer feedback.
  • Deliver professionalism when dealing with other departments.

Specialist Skills / Technical Knowledge Required for this Role:

  • Display flexibility in dealing with other team members.
  • Good data processing skills.
  • Good problem-solving skills.
  • Excellent communication skills.
  • Excellent decision-making skills.

Previous Experience Required:

  • Previous banking experience in a similar role.
  • Knowledge of regulated financial services and banking industries.
  • Detailed understanding of asset products.
  • In-depth understanding of internal processes, procedures, and internal systems.
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