Customer Services Support Officer
7 days ago
Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates
Role Purpose: Deliver excellent customer service in accordance with agreed standards.
Key Accountabilities of the Role:
- Opening and closing applications on time.
- Ensure proper implementation and follow-up in a timely manner.
- Prepare finance applications and obtain necessary approvals.
- Perform efficient troubleshooting of issues.
- Ensure TAT is adhered to and, where possible, exceed customer expectations.
- Co-ordinate and liaise with other departments in a professional manner.
- Participate in regular review and development meetings with key stakeholders.
- Prepare and provide monthly reports.
- Keep a record and details of actions taken.
- Support customer service agents.
- Provide technical help to colleagues if required.
- Ensure compliance with bank policies.
- Perform other tasks specified by management.
- Ensure customer queries are resolved within agreed TAT.
- Achieve positive customer feedback.
- Deliver professionalism when dealing with other departments.
Specialist Skills / Technical Knowledge Required for this Role:
- Display flexibility in dealing with other team members.
- Good data processing skills.
- Good problem-solving skills.
- Excellent communication skills.
- Excellent decision-making skills.
Previous Experience Required:
- Previous banking experience in a similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset products.
- In-depth understanding of internal processes, procedures, and internal systems.
-
Customer Service Officer
2 days ago
Dubai, Dubai, United Arab Emirates JPFM Technical Services Full timeJob Title: Customer Service Coordinator Vacancy: 1 Vacancy Job Description: Customer Communication: Maintain clear and professional communication with customers via phone, WhatsApp, or email to prevent misunderstandings and ensure satisfaction. Respond to customer inquiries within 24 hours and handle complaints or requests as needed. Organize and manage...
-
Customer Services Support Officer
6 days ago
Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeRole: Customer Services Support OfficerLocation: DubaiRole Purpose: Deliver excellent customer service in accordance with agreed standards.Key Accountabilities of the role:Opening and closing applicant on time.Ensure proper implementation and follow-up in a timely manner.Prepare finance applications and obtain necessary approvals.Perform efficient...
-
Customer Services Support Officer
9 hours ago
Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeRole: Customer Services Support OfficerLocation: DubaiRole Purpose: Deliver excellent customer service in accordance with agreed standards.Key Accountabilities of the role:1. Opening and closing applicant on time.2. Ensure proper implementation and follow-up in a timely manner.3. Prepare finance applications and obtain necessary approvals.4. Perform...
-
Customer Support Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates FxPro Full timeCustomer Support Officer (Persian Speaker)Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member...
-
Customer Support Officer
2 days ago
Dubai, Dubai, United Arab Emirates Resumecampus Full timeJob Description: We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Customer Assistance: Provide prompt and courteous assistance to customers...
-
Customer Service officer
2 days ago
Dubai, Dubai, United Arab Emirates Learntob Full timeJob Responsibilities:Customer Service: Interact with applicants/visitors in a friendly and professional manner, ensuring a positive customer experience.Information and Assistance: Provide accurate and up-to-date information on application procedures, requirements, and related services. Assist applicants in filling out application forms and guide them through...
-
Customer Service Officer
1 week ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeRoles and responsibilitiesThe position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service...
-
Support Services Director
5 days ago
Dubai, Dubai, United Arab Emirates BMAA Technical Services Con. LLC Full timeAbout UsBMAA Technical Services Con. LLC is a dynamic and growing company seeking an experienced Support Services Director to join our team.The ideal candidate will have a proven track record of managing office systems and supervising staff, with a focus on providing exceptional customer service and support.Key responsibilities will include:Maintaining...
-
Customer Service Support
3 weeks ago
Dubai, Dubai, United Arab Emirates Seven Club Full timeKey Responsibilities: Member and Lead Support:Answer incoming calls, emails, and other communication from members and leads, offering tailored guidance and assistance for wellness services. Ensure a high level of customer satisfaction by promptly addressing queries and resolving issues. Provide members with clear and accurate information about services,...
-
Customer Service Officer
6 days ago
Dubai, Dubai, United Arab Emirates ruya Full timeThe Customer Service Officer's primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer's query / issue and...
-
Customer service
3 weeks ago
Dubai, Dubai, United Arab Emirates Star Services LLC Full timePosition: Customer Service Representative CompanyOverview: Star Services LLC is a leading provider of customerservice solutions in Dubai United Arab Emirates. With a strongcommitment to excellence and a focus on providing exceptionalservice to our clients we have established ourselves as a trustedpartner for businesses of all sizes. Our team of...
-
Support Specialist
1 week ago
Dubai, Dubai, United Arab Emirates OnTime HealthCare Services Full timeWhy Choose Us:At OnTime HealthCare Services, we offer a dynamic and supportive work environment that allows our employees to grow and develop their skills. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives.Job Title:Support Specialist - Customer CareWe are seeking a highly motivated and...
-
Officer- Customer Service
2 days ago
Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full timeCompany DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Join us and leave your mark on the industry. Let's...
-
Customer Service Representative
1 week ago
Dubai, Dubai, United Arab Emirates OnTime HealthCare Services Full timeOntime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.Responsibilities:Respond promptly and effectively to customer...
-
Customer Service Representative
7 days ago
Dubai, Dubai, United Arab Emirates OnTime HealthCare Services Full timeOntime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.Responsibilities:1. Respond promptly and effectively to...
-
Customer Service Representative
7 days ago
Dubai, Dubai, United Arab Emirates OnTime HealthCare Services Full timeOntime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.Responsibilities: Respond promptly and effectively to...
-
Italian Customer Service Professional
4 days ago
Dubai, Dubai, United Arab Emirates MB Services Full timeAt MB Services, we are seeking a highly skilled and motivated Italian-speaking customer service professional to join our team in Dubai Outsource City. As an integral part of our dynamic support team, you will play a key role in providing exceptional customer experiences via phone, email, and chat.Key Responsibilities:Respond to customer inquiries with...
-
Customer Service Liaison
1 week ago
Dubai, Dubai, United Arab Emirates OnTime HealthCare Services Full timeJob Summary:We are seeking a dedicated and enthusiastic Customer Service Liaison to provide excellent customer support, address inquiries, and ensure a positive experience with our products and services.The ideal candidate will have previous experience as a Customer Service Representative or in a similar role, outstanding communication skills, and the...
-
Support Services Officer
13 hours ago
Dubai, Dubai, United Arab Emirates Al Fath Group Full timeOur company is seeking a Support Services Officer to join our team. This is a full-time position that requires exceptional organizational skills and attention to detail.About the RoleThe successful candidate will provide administrative support to our office, including tasks such as:Providing general administrative support to the office teamManaging email...
-
Customer Service Officer
6 days ago
Dubai, Dubai, United Arab Emirates National Polystyrene Packaging Factory Full timeCOMPANY: CLEENOL MIDDLE EAST GENERAL TRADING PURPOSE: The purpose of the customer service designation is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support to clients. This role plays a crucial part in maintaining positive relationships with customers and promoting the company's services. ...