Customer Support Officer

1 week ago


Dubai, Dubai, United Arab Emirates FxPro Full time
Customer Support Officer (Persian Speaker)

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Customer Support Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction.

Responsibilities:

  • Providing service and support to clients through chat, email, and phone, identifying problems and offering solutions
  • Making phone calls to clients for various purposes, as directed by the department head
  • Contacting clients who have not completed their account verification, requesting pending or additional documents for profile verification
  • Assisting clients who are experiencing difficulties depositing funds into their accounts, providing support and suggesting alternatives
  • Maintaining relationships with high-value clients to ensure business continuity
  • Gathering feedback from clients regarding products, services, and payment methods, sending detailed reports to management for analysis and implementation
  • Ensuring that client records are up to date and that all communication and guidance provided is properly recorded
  • Contacting clients to address any outstanding issues related to their accounts
  • Handling tickets in the chats in Portuguese
  • Performing other tasks that the department head deems necessary

Requirements:

  • Fluent in English and Persian, with excellent written and verbal communication skills
  • Proven experience in providing customer service and support via chat, email, and phone
  • Strong problem-solving and analytical skills to address customer issues
  • Ability to manage multiple tasks and prioritize effectively
  • Experience with customer support software and CRM systems
  • Detail-oriented with strong organizational and record-keeping abilities
  • Ability to build and maintain client relationships
  • Experience in financial services or online trading preferred
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Company DescriptionTechNest Support is a premier provider of customer support and communication solutions, ensuring businesses are always connected.Role DescriptionThis is a full-time on-site role for a Customer Support Thai Speaker at TechNest Support center FZ L.L.C. located in Dubai, United Arab Emirates. The role involves providing customer support,...


  • Dubai, Dubai, United Arab Emirates FxPro Full time

    Customer Support Officer (Persian Speaker) Pay: Competitive Employment Type: Full-Time Job Description Req#: 525 Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities,...


  • Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Role OverviewThis is a full-time, on-site role for a Vietnamese Language Customer Support Agent. The position is located in Dubai, United Arab Emirates.About the JobThe day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective communication channels.Duties:Answer customer...

  • Customer Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Customer Support & Services Junior OfficerDubai, United Arab Emirates | Posted on 03/12/2025ResponsibilitiesSupports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.Registers customer...


  • Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Services Support OfficerCompany: ADIB - Abu Dhabi Islamic BankLocation: Dubai, United Arab EmiratesRole Purpose: Deliver excellent customer service in accordance with agreed standards.Key Accountabilities of the Role:Opening and closing applications on time.Ensure proper implementation and follow-up in a timely manner.Prepare finance applications...

  • Customer Support

    1 day ago


    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Job Description- Supports and provides service via toll free, e-mails, live chats, and social media to manage the business&apos relationship with customers.- Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.- Generates Sales Leads.- Registers customer details and complaints for sales and service in order to...


  • Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Customer Support Vietnamese Speaking Relocation from Ho Chi Minh to DubaiThis is a full-time, on-site role for a Customer Support Vietnamese Speaking agent. The position is located in Dubai, United Arab Emirates. The day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective...


  • Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Customer Support Vietnamese Speaking Relocation from Ho Chi Minh to Dubai This is a full-time, on-site role for a Customer Support Vietnamese Speaking agent. The position is located in Dubai, United Arab Emirates. The day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective...

  • Customer Support

    17 hours ago


    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Job ResponsibilitiesSupports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.Generates Sales Leads.Registers customer details and complaints for sales and service in order to guarantee...


  • Dubai, Dubai, United Arab Emirates Qashio Full time

    Job DescriptionThe Customer Support Associate works with a high-performing team of customer-centric professionals and is expected to support our clients on a daily basis. They will anticipate and proactively fix issues before they happen. In this role, they will regularly collaborate and communicate with peers in their internal team, plus teams in Customer...

  • Customer Support

    5 days ago


    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Job ResponsibilitiesSupports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.Generates Sales Leads.Registers customer details and complaints for sales and service in order to guarantee...


  • Dubai, Dubai, United Arab Emirates Qashio Full time

    HR Professional | Recruitment | Building Teams in FinTech, FoodTech, and B2B SaaS Tech StartupsThe Customer Support Associate works with a high-performing team of customer-centric professionals and is expected to support our clients on a daily basis. They will anticipate and proactively fix issues before they happen. In this role, they will regularly...


  • Dubai, Dubai, United Arab Emirates Johnson Controls Full time

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at Johnson Controls. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to both internal and external customers.About the RoleThis role involves providing assistance with all types of requests from customers, including order...


  • Dubai, Dubai, United Arab Emirates Estemarat Group Full time

    As a key member of the Estemarat Group, we are seeking a highly skilled Customer Support Associate to deliver exceptional customer experiences. This role is crucial in providing timely and effective support to our valued customers.About the Role:The ideal candidate will possess excellent communication skills, both verbal and written, to effectively handle...

  • Customer Support

    17 hours ago


    Dubai, Dubai, United Arab Emirates Tradequo Full time

    At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new...


  • Dubai, Dubai, United Arab Emirates Papel Full time

    At Papel Holdings, we're not just another Fintech company. We're on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we're transforming how people interact with money.Our offices are strategically located in some of the world's fastest-growing industry hubs: Dubai, Vienna, and Hong...


  • Dubai, Dubai, United Arab Emirates The Customization Group Full time

    Company Overview:The Customization Group is a global company that specializes in mass customization, using AI and automation to revolutionize the personalized products industry.We have a strong international presence across Europe, North America, and the Middle East, and we're looking for an Office Administrative Associate to join our team.Job...


  • Dubai, Dubai, United Arab Emirates Manitowoc Full time

    Job Responsibilities:We are looking for an Office Support Specialist to provide assistance to our office staff. Your key tasks will include:Coordinating travel arrangements for international visitors, including booking hotels and arranging transportationOverseeing the maintenance and cleaning teams in our officeKeeping track of visitor and employee...


  • Dubai, Dubai, United Arab Emirates Oak HCFT Full time

    Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant...


  • Dubai, Dubai, United Arab Emirates Oak HCFT Full time

    Description Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution...