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**Job Overview**
Bespin Global MEA, an e& enterprise company, is seeking a highly skilled Customer Success Manager to join our team. This role is responsible for ensuring customer satisfaction, driving product adoption, and fostering long-term customer relationships.
Key Responsibilities:- Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
- Proactively engage with customers to drive product adoption and usage.
- Identify opportunities for upselling or cross-selling based on customer needs.
- Guide customers through the onboarding and implementation process.
- Conduct regular business reviews to assess customer satisfaction and identify areas for improvement or growth.
- Bachelor's degree in business management, computer science, or any related field.
- Professional certificates in public cloud platforms, customer success association, Salesforce certified customer success manager, and ITIL V4 foundation.
- Knowledge of cloud and related products, data analysis and reporting, CRM systems, PM tools, business development, and customer-facing experience.
