Technician Retail Service Desk

1 week ago


Dubai, Dubai, United Arab Emirates edara Full time

The purpose of this position is to provide daily support to all sales channels, increasing sales potential and improving customer experience in line with du's brand values and customer experience mandate. The Role holder should be handling all Sales related technical issues, providing real time support and resolution, aligning with different units and stakeholders to make sure all Sales products, services and systems issues and defects are resolved end to end.

He/she will be responsible for monitoring the problem status resolution and change management activities.

Key accountabilities

  • Serve as the first point of contact for Sales Channel seeking technical assistance over the phone or email.
  • Receive and log hotline calls received from all Sales Channels, specify the product and business application impacted, determine best course of action and provide real time assistance, covering all Sales related processes impacted due to IT Business Application performance degradations, Product Defects, configurations, etc.
  • Communicate and escalate non-resolved IT issues/defects as per the escalation Matrix, involving all required stakeholders especially Business Application support teams and Marketing Product/system Owners, and respond back to Sales Channels once issue/defect is resolved.
  • Perform remote troubleshooting through IT diagnostic techniques and pertinent questions.
  • Determine the best solution based and apply the same.
  • Walk the customer through the problem-solving process.
  • Record/Log all received calls, perform required follow ups, and update with resolutions.
  • Be accountable, seeking outstanding performance in coordination with all team members.

Minimum Requirements

Fresher or Proven 2 years' experience as a help desk Support or other customer support role.

Diploma or Degree holder in Management Information Systems, or equivalent.

Knowledge and skills

  • IT Software and Business application savvy especially DSP, BSCS, CRM, MPOS and Wincash.
  • Good understanding of computer systems and Mobile devices.
  • Ability to diagnose and resolve basic technical issues.
  • Strong self-motivation, drive, initiative and results orientation.
  • Flexible, creative and adaptable to changing environments and pressures.
  • Excellent verbal and written communication skills with an ability to analyze data and think A to Z of consequences.
  • Strong analytical and product management skills, including a thorough understanding of how to interpret customer's business needs and translate them into application and operational requirements.
  • Ability to interact professionally with a diverse group of people, all levels within the organization such as executives, managers, and subject matter experts.
  • High levels of computer literacy in Word, Excel, Access, Power Point, Outlook and presentation skills.
  • Proficiency in English.
  • Customer-oriented and cool-tempered.
Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Telecommunications and Technology, Information and Media

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Network Overdrive, Inc. Full time

    About the Job: IT Service Desk TechnicianNetwork Overdrive Australia is hiring in Dubai. We are looking for an IT Service Desk Technician able to work evenings and be part of a global team of IT professionals.You will be required to provide technical solutions to corporate clients about desktop, networking (LAN, WAN, VPN, WiFi, and Internet), and cyber...


  • Dubai, Dubai, United Arab Emirates Kerzner International Full time

    Kerzner International is seeking a Help Desk Technician to join the One&Only team at The One&Only Royal Mirage Hotel in Dubai. As a Help Desk Technician, you will be responsible for providing technical assistance to computer system users and resolving technical issues.Your role will involve answering questions and resolving technical issues, installing and...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    About the JobThis Operations Assistant - Customer Service role is responsible for supporting the overall execution and delivery of the Customer Service program in a specific Majid Al Futtaim Mall. The successful candidate will be responsible for the day-to-day smooth operations of the Customer Service Information Desk.Main Tasks:Stay up-to-date on Asset...


  • Dubai, Dubai, United Arab Emirates Ceenexglobal Full time

    Join to apply for the IT Service Desk Agent role at Ceenex Global LLCWe're Hiring: IT Service Desk AgentWe are looking for a skilled IT Service Desk Agent with a minimum of 5 years of experience to join our dynamic team in Dubai. The ideal candidate will be responsible for providing exceptional technical support and ensuring seamless operations within our IT...

  • Help Desk Technician

    9 hours ago


    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    ICT Service Desk Assistant Job DescriptionWe are seeking a skilled and customer-focused ICT Service Desk Assistant to join our team at Dicetek LLC. The successful candidate will provide technical support to customers via email and phone, create and resolve trouble tickets, and escalate complex issues to supervisors.As a key member of our support team, you...


  • Dubai, Dubai, United Arab Emirates Serco Full time

    TEB Service Desk AnalystMake a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and...


  • Dubai, Dubai, United Arab Emirates Serco Full time

    Select how often (in days) to receive an alert:TEB Service Desk AnalystMake a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We...


  • Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    We're Hiring: Senior Service Desk EngineerLocation: Remote/Offshore (Egypt)Industry: Banking IT SupportAre you a seasoned IT professional with a passion for delivering exceptional customer service and solving complex technical issues? We have the perfect opportunity for youJob Purpose: As a Senior Service Desk Engineer, you will be responsible for providing...


  • Dubai, Dubai, United Arab Emirates JR Travel Service Full time

    We are looking for an Electrical Technician who can help us maintain and improve our infrastructure at JR Travel Service. The ideal candidate should have experience working in similar roles and be willing to relocate to UAE.Job Description:Maintenance and repair of electrical systems.Installation and testing of automation and control...


  • Dubai, Dubai, United Arab Emirates Binding Partnerships Full time

    Job ResponsibilitiesThe Help Desk Support will be responsible for daily support for all users, data centre maintenance, patch updates, telephony management, and liaison with local service providers and Head Office.The successful candidate will have strong IT knowledge and expertise to meet the requirements of the business.


  • Dubai, Dubai, United Arab Emirates JR Travel Service Full time

    Role: Mechanical TechnicianIndustry: Manufacturing, ConstructionQualification: ITI, DiplomaExperience: 0 to 3 years (Fresher eligible to apply)Visa Type: EmploymentLocation: Dubai, UAERequired Candidate Profile:1. Should have a valid Passport2. Willing to relocate to UAE3. Backlogs acceptable4. Fresher can apply5. Male candidates preferred6. Age below 28...

  • Retail Outlet Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Jackys Retail L.L.C Full time

    Medical Insurance, Life Insurance, Perks & Benefits As Per Labour Law, Annual Leaves As Per Labour LawVacancy1 VacancyJob DescriptionSupervise daily operations of the outlet, ensuring smooth operation and excellent customer service.Train and motivate staff to provide exceptional service and meet sales targets.Monitor inventory levels and order supplies as...


  • Dubai, Dubai, United Arab Emirates Careers International Full time

    The Front Desk Associate serves as the first point of contact for members and guests ensuring a welcoming and professional environment. This role includes handling membership inquiries, assisting with check-ins, processing payments, and maintaining overall customer satisfaction.Key ResponsibilitiesCustomer Service & Reception:- Greet members and guests with...

  • Watch Technician

    4 days ago


    Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Watch Technician | Retail | AlFuttaim Watches & Jewelry | UAEEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and...


  • Dubai, Dubai, United Arab Emirates Roads and Transport Authority Full time

    Engineering Services TechnicianThe Roads and Transport Authority is looking for a highly skilled Engineering Services Technician to join our Buildings & Facilities department.Job Description:This is an exciting opportunity for a motivated individual with a strong technical background and excellent problem-solving skills. As an Engineering Services...


  • Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

    About the RoleThe Vehicle Services Administrator will be responsible for receiving, processing, and managing all departmental job costs in alignment with retail and distributor process standards.The ideal candidate should have a basic qualification preferably equivalent to a Mechanical Engineering background. At least 3 years' experience as a Cost Clerk...


  • Dubai, Dubai, United Arab Emirates JR Travel Service Full time

    JR Travel Service is a leading travel agency with operations in UAE. We are seeking an Electrical Technician to join our team and contribute to our success.Key Responsibilities:Maintenance and repair of electrical systems.Installation and testing of automation and control systems.Requirements:Bachelor's degree in Computer Applications or relevant field.Valid...

  • Service Technician

    4 days ago


    Dubai, Dubai, United Arab Emirates Pasons Group Full time

    Roles and responsibilitiesService Technician is a professional who provides on-site repair, maintenance, and installation services for various equipment, machinery, or vehicles. Unlike traditional technicians who work from a fixed location, mobile service technicians travel to clients' premises or job sites to diagnose, repair, or service equipment. These...

  • Watch Technician

    2 hours ago


    Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Watch Technician | Retail | AlFuttaim Watches & Jewelry | UAE Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and...


  • Dubai, Dubai, United Arab Emirates MAGRABi Retail Group Full time

    Front Desk Administrator "Emirati Only"Provide administrative support and coordination for overall front office activities, including the reception area, mail, large purchasing requests, and facilities. Responsible for directing and coordinating office services and related activities, receiving, and directing guests and visitors. Responsible for arranging...