Senior Director of Grocery and Retail Marketplace
5 days ago
We are currently seeking a visionary leader to lead the regional function for the grocery and retail vertical (local shops) with responsibility for driving growth efficiency and innovation across 8 markets. The local shops business is a marketplace that connects our customers to their favourite neighbourhood supermarkets, specialty stores, pharmacies, and more.
Reporting to the SVP of Quick Commerce, you will work alongside the senior leadership team, function heads, and market heads while directly managing team performance, operations excellence, and commercial excellence. This role will work closely with the Senior Director of Local Shops who manages the head of local shops in each country.
Key areas of responsibility:
Strategic leadership:
- Define and implement comprehensive strategies for the groceries and retail vertical across all 8 markets while working closely with the senior director of local shops.
- Develop and manage Objectives and Key Results (OKRs) to ensure measurable progress and success.
- Collaborate with market leaders and other regional functions to align strategies with overall business objectives.
Business Growth:
- Drive revenue growth by identifying new market opportunities and expanding service offerings, shaping scalable solutions for improved choice and offerings across all verticals.
- Develop solutions and frameworks to improve vendor offering and experience to strengthen marketplace dynamics.
- Analyse market trends and consumer behaviour across markets to reach and maintain leadership position.
Operational Excellence:
- Drive operational efficiency across the region, identifying and implementing best practices.
- Standardize processes across markets to ensure consistency and improve performance.
- Optimize order fulfilment and delivery processes for better customer experience and reduced costs.
Product and Technology Innovation:
- Work closely with Product teams to enhance the user experience.
- Implement data-driven decision-making processes across the region, leveraging analytics to improve operations and customer satisfaction.
- Explore and implement innovative solutions and automations across different parts of the business.
Team Leadership:
- Lead and develop a high-performing team of directors and senior managers as leads of function.
- Cultivate a culture of innovation, accountability, and continuous improvement.
- Act as a mentor and coach to nurture talent within the organization.
Qualifications :
- 10 years of experience in leading functions or business units. Previous experience in management consulting or e-commerce/quick commerce will be an added advantage.
- Proven track record of developing and executing successful strategies in a multi-market environment.
- Strong understanding of the groceries, retail, and food delivery landscape across diverse markets.
- Experience with operations management, business growth strategies, and profitability optimization.
- Excellent leadership and interpersonal skills with the ability to influence and align stakeholders at all levels and manage senior leadership.
- Demonstrated ability to drive operational efficiency and standardize processes across complex organizations.
- Experience in setting and managing OKRs and KPIs.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent communication skills in English; additional regional languages are a plus.
- MBA or equivalent advanced degree preferred.
Remote Work : No
Employment Type : Full-time
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Dubai, Dubai, United Arab Emirates Delivery Hero Full timeWe are currently seeking a visionary leader to lead the regional function for the grocery and retail vertical (local shops) with responsibility for driving growth efficiency and innovation across 8 markets. The local shops business is a marketplace that connects our customers to their favourite neighbourhood supermarkets, specialty stores, pharmacies, and...
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Dubai, Dubai, United Arab Emirates Delivery Hero Full timeWe are seeking a visionary leader to drive growth, efficiency, and innovation across 8 markets in the grocery and retail vertical.This role will involve developing and executing comprehensive strategies for the groceries and retail business, working closely with senior directors and market leaders. The ideal candidate will have a strong understanding of the...
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