IT Support Officer

6 days ago


Dubai, Dubai, United Arab Emirates Averda Full time

Averda is the leading waste management and recycling company in the emerging world, operating in India and across the Middle East and Africa. The company provides a broad and specialised range of services to over 60,000 clients - large and small - across private and public sectors. These include the municipal authorities of major cities and household names in a wide range of sectors including oil & gas, automotive, retail and hospitality.

Founded in 1964 and headquartered in Dubai, Averda increasingly focuses on providing sustainable solutions which extract value from waste, reducing use of the planet's limited natural resources and driving the circular economy. The company's portfolio of services range from collecting bins and cleaning city streets to sorting, composting, recycling and disposing of household waste as well as safely managing highly-regulated hazardous waste streams including medical waste and dangerous chemicals. Recent investments have further developed the company's waste treatment capabilities, with the goal of providing circular recovery options in all markets.

The company currently employs over 9,000 people worldwide, helping to provide secure employment amongst the communities it serves. Protection of environmental and human health is the company's highest priority, and it operates in full compliance with international standards for quality control wherever it operates, currently: UAE, Saudi Arabia, Oman, Qatar, Morocco, South Africa, and India.

Our Mission

To treat, recover and recycle more than 80% of the waste that flows through our fleet and facilities using innovative sustainable solutions that satisfy our customers' needs.

For over 30 years, we've taken pride in keeping cities, communities, and the environment clean and sanitary. But today we go far beyond just cleaning. We provide a full end-to-end service for our clients across developing and emerging economies who, like us, care about what happens to their waste. Together, we find solutions which recover or unlock the value in materials others call 'waste'. We use the latest technology and our best creative minds to solve environmental problems and ensure we leave a cleaner and more sustainable world for our children.

Our Values

Deliver. Care. Inspire

Our values remain the same as the day we were founded - deliver, care and inspire. We deliver for our clients. We care for our planet and our people. We inspire others through our actions.

Key Responsibilities

  1. Diagnose and troubleshoot hardware, software, and network-related incidents for Windows, macOS devices, Office 365, mobile devices and enterprise applications.
  2. Provide remote and on-site support for end-users as required.
  3. Ensure support tickets are efficiently handled to meet service level targets.
  4. Ensure ITIL processes (such as Incident, Problem and Change Management) are efficiently followed.
  5. Act as escalation point for L1 support to resolve advanced technical issues.
  6. Act as escalation point to L3 for unresolved complex issues while maintaining ownership of ticket and user communication.
  7. Perform routine health-checks on local systems to ensure availability and stability.
  8. Provide guided troubleshooting steps and hands-on maintenance for L3 to resolve issues on local systems.
  9. Provision of new devices and rebuild/reconfigure existing ones as required.
  10. Ensure compliance with IT policies, security standards and best practices.
  11. Provide training and mentorship to L1 support team to enhance their technical skills.
  12. Document knowledge articles for future reference.
  13. Comply with Health, Safety and Environment policies and standards.

Qualifications

  1. BSc in Information Technology or 3 years IT diploma.
  2. Certification in ITIL a bonus (foundation level).

Knowledge

  1. Subject matter expertise in the areas of user support, incident management, and system administration.
  2. English (fluent), Arabic (advantageous).

Proficiency in the following technology domains is required, with strong expertise in core Microsoft technologies and a general understanding of the others:

  1. Windows 10/11: In-depth knowledge and skills to diagnose and resolve issues related to OS installation, configuration and updates.
  2. Office 365: Ability to troubleshoot issues related to Office applications, licensing and cloud integrations.
  3. User Accounts: Proficiency in managing user password resets, permissions management and troubleshooting login issues.
  4. Network and Connectivity: Basic understanding of TCP/IP, DNS, DHCP, VPN and Wi-Fi Troubleshooting. Ability to diagnose and resolve connectivity issues affecting local and remote users.
  5. Hardware Troubleshooting: In-depth troubleshooting skills for desktops, laptops, printers and other peripherals.
  6. IT Service Management (ITSM) Tools: Strong understanding of ticketing, incident management and SLA targets. Proficiency in using IT service management tools.
  7. Remote Support: Ability to diagnose and resolve issues remotely while maintaining user experience. Proficiency in using collaboration and remote management tools (Teams, Remote Desktop Protocol, TeamViewer).
  8. Mobile Devices: Troubleshoot and support mobile devices, including email, app installation, network connectivity and security configurations (e.g. MFA).
  9. Mac Computer Support: Familiarity with macOS functionality, diagnosis and troubleshooting is a preference.

Experience

  1. Minimum of 4+ years of experience in a similar role is a must.

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren't afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates TAT IT Technolgies Full time

    Job Summary:TAT IT Technologies is seeking a skilled Receptionist to join our team in Dubai. The successful candidate will provide administrative support, manage databases, and deliver exceptional customer service.About the Ideal Candidate:We are looking for a highly organized and detail-oriented individual with at least 3 years of experience in an office...


  • Dubai, Dubai, United Arab Emirates Tiger Recruitment Full time

    Tiger Recruitment is looking for an experienced Office Support Specialist to support its Dubai office operations. As an Office Support Specialist, you will be responsible for:Reception & Office Management:Greet staff, clients, and visitors professionally and manage front-desk operations.Handle switchboard calls, directing inquiries and ensuring prompt...


  • Dubai, Dubai, United Arab Emirates AECOM LIMITED Full time

    AECOM is looking for an Office Support Administrator to provide administrative support to the facilities team. The successful candidate will have experience in facilities management and maintenance, and will be responsible for assisting with day-to-day operations, including managing maintenance schedules and troubleshooting office equipment.You will work...


  • Dubai, Dubai, United Arab Emirates Gentis Full time

    Gentis Group is a dynamic and forward-thinking recruitment company that believes in harnessing the power of digitalization while maintaining a human touch.We are seeking an Office Support Coordinator to provide crucial operational support and ensure seamless office operations.As an Office Support Coordinator, you will be an essential support pillar for the...


  • Dubai, Dubai, United Arab Emirates S&K HR Consulting Full time

    Job Overview:S&K HR Consulting is a reputable family office holding based in DIFC. We are currently seeking an experienced Office Support Specialist to provide high-level support to the Chairman and multiple directors. This is an exceptional opportunity for a dynamic and proactive professional to be part of a prestigious organization.We are looking for a...


  • Dubai, Dubai, United Arab Emirates Nexus Developer Full time

    Nexus Developer requires an experienced Support Services Officer to join our team. In this role, you will provide high-quality administrative support to our leadership and staff.The ideal candidate will possess excellent organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...


  • Dubai, Dubai, United Arab Emirates EMEAA Talent Partners Full time

    About UsEMEAA Talent Partners is a dynamic and supportive team environment where you can gain valuable experience in HR and recruitment operations. We are looking for a proactive and highly organised Office Assistant to join our team in Dubai.This role is essential in ensuring the smooth day-to-day operations of our business, providing administrative...


  • Dubai, Dubai, United Arab Emirates Nexus Developer Full time

    We are seeking a highly organized and proactive administrative professional to join our dynamic team at Nexus Developer. This role is crucial to ensuring smooth day-to-day operations and providing essential support to our leadership and staff.Key Responsibilities:Administrative Support:Manage and organize office operations, including filing, correspondence,...


  • Dubai, Dubai, United Arab Emirates Zahr Freighters Full time

    Company OverviewZahr Freighters is a leading logistics company operating in Dubai, providing innovative solutions to its clients.We are committed to delivering exceptional services, fostering strong relationships, and building a collaborative work environment.Job DescriptionThis Office Support Specialist role is responsible for ensuring the smooth operation...


  • Dubai, Dubai, United Arab Emirates Miller Hay Full time

    The role of Personal Support Officer will provide exceptional administrative support to the Chief Financial Officer (CFO) and Corporate Development Team. This is an exciting opportunity for an organised and proactive individual to join our team in the Dubai International Financial Centre (DIFC).About the Role:Support the CFO in managing their diary and...


  • Dubai, Dubai, United Arab Emirates Precise Group Full time

    Precise Group is looking for a highly skilled Office Assistant to provide administrative support and technical assistance.Job Responsibilities:Deliver exceptional clerical services, including phone and email responses.Collaborate with the team to develop and maintain technical documents using AutoCAD software.Ensure accurate record-keeping, data entry, and...


  • Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time

    We are seeking an exceptional Office Support Specialist to join our team at ManpowerGroup Middle East in Dubai, UAE.The ideal candidate will be responsible for supporting various administrative tasks, ensuring efficient communication, and maintaining a well-organized office environment.The key responsibilities of this role include:Administrative...


  • Dubai, Dubai, United Arab Emirates C1 Full time

    At C1, we are seeking a highly skilled and organized Administrative Support Officer to join our team. This role will be responsible for providing exceptional support to our staff, clients, and visitors.Key ResponsibilitiesMeet and greet all office visitors, ensuring they feel welcome and supported throughout their visit.Stock take of office items /...


  • Dubai, Dubai, United Arab Emirates Abdul Latif Jameel Full time

    Job Summary:Abdul Latif Jameel is seeking a highly organized Administrative Support Officer to join our team. As the first point of contact for our customers and visitors, you will play a vital role in ensuring a positive experience for everyone who interacts with us.Your Key Responsibilities will include:Greeting and assisting customers and...


  • Dubai, Dubai, United Arab Emirates Aldar Education Full time

    Aldar Education SchoolWe are seeking an experienced and skilled individual to join our team as an Executive Support Officer. The successful candidate will be responsible for providing administrative support to our leadership team, including the management of schedules, correspondence, and meetings.About the RoleThis is a unique opportunity to work in a...


  • Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

    About the Position:We are seeking a highly skilled Office Support Specialist to join our team at TASC Outsourcing. This is an exciting opportunity for someone who is looking to take their career to the next level and gain valuable experience in a dynamic and fast-paced environment.The successful candidate will be responsible for providing administrative...


  • Dubai, Dubai, United Arab Emirates Client of Aurawoo International Full time

    We are currently seeking a skilled IT Technical Support Officer to join our team in Dubai, UAE, within the Information Technology (IT) & Telecommunication industry. As an IT Technical Support Officer, you will be responsible for providing technical assistance and support to clients, resolving IT-related issues, and ensuring the smooth operation of systems...


  • Dubai, Dubai, United Arab Emirates Beresford Wilson & Partners (BWP) Full time

    Job Overview:Beresford Wilson & Partners (BWP) requires an exceptional Personal Support Officer to join our team in Dubai.The role involves providing administrative support to our senior CEO, including travel arrangements, diary management, and correspondence.The ideal candidate will possess excellent communication and organisational skills, with the ability...


  • Dubai, Dubai, United Arab Emirates Coba IT Consultants Full time

    Company Overview:Coba IT Consultants is a rapidly growing company in the banking industry. Our client is at the forefront of innovation, and we're looking for a dynamic Executive Assistant to support our CEO in establishing a strong presence in the region.Job Description:We're seeking a highly organized and bilingual professional to manage the CEO's...

  • IT Support Officer

    18 hours ago


    Dubai, Dubai, United Arab Emirates Averda Full time

    Averda is the leading waste management and recycling company in the emerging world, operating in India and across the Middle East and Africa. The company provides a broad and specialised range of services to over 60,000 clients - large and small - across private and public sectors. These include the municipal authorities of major cities and household names...