IT Technical Support Officer
3 days ago
We are currently seeking a skilled IT Technical Support Officer to join our team in Dubai, UAE, within the Information Technology (IT) & Telecommunication industry. As an IT Technical Support Officer, you will be responsible for providing technical assistance and support to clients, resolving IT-related issues, and ensuring the smooth operation of systems and networks.
Key Responsibilities:- Provide technical support to clients via phone, email, or in-person.
- Diagnose and resolve hardware and software issues, including troubleshooting network connectivity problems.
- Install, configure, and upgrade computer systems and software.
- Set up and maintain computer networks and peripherals.
- Ensure the security and confidentiality of data and systems.
- Collaborate with other IT staff to resolve complex technical problems.
- Document and maintain accurate records of support tickets and resolutions.
- Provide training and guidance to users on IT-related topics.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an IT Technical Support Officer or a similar role in the IT industry.
- Strong knowledge of computer hardware, software, and operating systems.
- Familiarity with network protocols and troubleshooting tools.
- Excellent problem-solving and communication skills.
- Customer-oriented and patient approach to resolving technical issues.
- Ability to work independently and prioritize tasks.
- Professional certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Fluency in English is required, Arabic language skills are a plus.
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