IT Technical Support Officer

3 days ago


Dubai, Dubai, United Arab Emirates Client of Aurawoo International Full time

We are currently seeking a skilled IT Technical Support Officer to join our team in Dubai, UAE, within the Information Technology (IT) & Telecommunication industry. As an IT Technical Support Officer, you will be responsible for providing technical assistance and support to clients, resolving IT-related issues, and ensuring the smooth operation of systems and networks.

Key Responsibilities:
  1. Provide technical support to clients via phone, email, or in-person.
  2. Diagnose and resolve hardware and software issues, including troubleshooting network connectivity problems.
  3. Install, configure, and upgrade computer systems and software.
  4. Set up and maintain computer networks and peripherals.
  5. Ensure the security and confidentiality of data and systems.
  6. Collaborate with other IT staff to resolve complex technical problems.
  7. Document and maintain accurate records of support tickets and resolutions.
  8. Provide training and guidance to users on IT-related topics.
Desired Candidate Profile Requirements:
  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. Proven experience as an IT Technical Support Officer or a similar role in the IT industry.
  3. Strong knowledge of computer hardware, software, and operating systems.
  4. Familiarity with network protocols and troubleshooting tools.
  5. Excellent problem-solving and communication skills.
  6. Customer-oriented and patient approach to resolving technical issues.
  7. Ability to work independently and prioritize tasks.
  8. Professional certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  9. Fluency in English is required, Arabic language skills are a plus.
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