Reception Manager, Cloud 22

7 days ago


Dubai, Dubai, United Arab Emirates Kerzner International Full time

Reception Manager, Cloud 22 - Atlantis The Royal ( 15417 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world's leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures.

About the role

As a Reception Manager at Cloud 22, you will be responsible for delivering five-star customer service to guests, meeting them with a smile and creating an amazing experience and everlasting memories while dining with us Forming strong relationships with guests staying in the hotel and its suites, local Dubai residents and regulars will be an important aspect of the role. You will act as a 'sales ambassador', encouraging repeat custom, capturing new business, and communicating any special requests and needs of guests to the restaurant management team, contributing to delivering a luxury and personalized service. You will demonstrate a deep knowledge and passion for the brand you represent and play an active role in building and managing the guest database, working closely with the PR and marketing teams to communicate any upcoming activity to the market, including special events, initiatives, and promotions. This role requires someone who is immaculately presented and an exceptional communicator who positively and professionally interacts with those around them.

About you

The successful candidate must demonstrate a clear passion for the Food & Beverage industry, guest experience, and a willingness to learn in a supportive but disciplined environment. Willing to work flexible hours, excellent communication, and interpersonal skills. Must have a minimum of 2 - 3 years' experience in a similar role in a luxury hotel or restaurant.

Join a team that is adventurous, creative, warm-hearted, and extroverted. We believe in making our guests happy beyond anything they have ever imagined. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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