Reception supervisor/Associate Manager

3 days ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full time

Dubai, United Arab Emirates | Posted on 02/12/2025

Responsibilities
  • Supervises reception area for proper flow & operations.
  • Organizes reception area to fulfill principal standards & requirements.
  • Monitors service advisors' performance to meet set targets & objectives by Service Manager.
  • Trains service advisors to apply customer care steps advised by Company & Principal.
  • Suggests ideas & plans to enhance customer satisfaction level.
  • Prepares & submits reports required by Service Manager taking into consideration deadlines.
  • Follows & solves customers' complaints escalated by service advisors.
Requirements
  • Diploma Degree in IT/BA or any equivalent major.
  • 5 years experience in Auto-Body shops in UAE.
  • Excellent communication skills in English & Arabic.
  • Smart appearance.
  • High managing skills to drive employees' engagement & motivation.
  • Ability to work under pressure and handle multiple tasks.
  • Excellent relationship management with Insurance Co / B2B & customers.
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