Sales Executive
1 week ago
Job Title: Merchant Relationship Management Associate
Location: Dubai, United Arab Emirates
Position Type: Full-time
Reporting to: Head of Merchant Relationship Management
Key Responsibilities
Client & Merchant Relationship Management
- Act as the main point of contact for assigned merchants, building and maintaining strong, long-term relationships.
- Respond promptly to merchant inquiries, concerns, or issues and ensure effective resolution.
- Manage client requirements related to discounts, special offers, and promotional deals.
- Ensure the monthly new offer requirements of clients are met while maintaining a diverse category range.
- Regularly update and maintain client trackers, logos, and images to ensure brand consistency.
- Oversee the renewal process, ensuring timely renewals and contract continuity.
- Escalate complex issues to senior executives or relevant departments for resolution.
Sales & Revenue Growth
- Identify new sales opportunities within the existing merchant base to drive additional revenue.
- Develop and implement strategies to upsell and cross-sell loyalty solutions or SaaS products to merchants.
- Conduct market research to identify potential merchant partners and pitch our loyalty solutions effectively.
- Work closely with the sales team to drive business development initiatives and onboard high-value merchants.
- Collaborate with internal teams to optimize sales processes and improve merchant engagement.
Merchant Onboarding & Training
- Assist in onboarding new merchants, ensuring they understand our platform's features, functionalities, and compliance requirements.
- Provide training and resources to help merchants maximize the benefits of our services.
Relationship Building & Client Retention
- Foster strong relationships with merchants through regular communication, business reviews, and proactive support.
- Participate in client meetings and strategic discussions to enhance merchant satisfaction and engagement.
- Implement merchant engagement strategies to increase retention and prevent churn.
Sales Performance & Feedback Collection
- Gather and analyze feedback from merchants regarding their experiences, challenges, and suggestions for improvement.
- Track and report sales performance, identifying areas for improvement and growth opportunities.
- Work closely with senior executives to refine sales and account management strategies based on merchant insights.
Job Requirements
- Strong knowledge of loyalty rewards and privileges programs.
- Proven experience in sales, business development, or account management, preferably in SaaS or loyalty solutions.
- Ability to establish and grow merchant relationships to drive sales and revenue.
- Strong negotiation skills and a results-driven approach to meeting sales targets.
- Collaborative mindset with the ability to work effectively with internal and external stakeholders.
- Self-motivated with excellent planning, prioritization, and multitasking skills.
- Willingness to take on additional tasks assigned by management to align with company priorities.
Qualifications
- Bachelor's degree in Business, Marketing, Finance, or a related field.
- Effective oral and written communication skills.
- Strong interpersonal and organizational skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Eagerness to learn and a proactive approach to problem-solving.
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