IT Field Support Engineer

1 day ago

Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

Job Description: DesktopSupport Engineer

Job Purpose:

  • Seeking a motivated and detailoriented JuniorDesktop Field Engineer.
  • Responsible forproviding onsite and remote support for endusers.
  • Ensure the efficient operation of desktop mobile anddomain environments.
  • Ideal candidate shouldhave exposure to:
    • Domainjoineddevices.
    • Mobile Device Management (MDM)systems.
    • Microsoft Intune.
    • Office 365.

Key Result Areas:

  • Install configure and deploy desktop systemslaptops and peripherals according to company standards.
  • Provide onsite support to users by troubleshootinghardware and software issues on desktops laptops.
  • Provide enduser support for Office 365 applications(Outlook OneDrive Teams SharePoint) handling setup configurationand troubleshooting.
  • Imaging of domainjoineddesktop and laptop devices.
  • Copying data fromold devices to new devices as part of the Windows 11 migrationprocess.
  • Support and maintain domainjoineddevices ensuring they are properly integrated into the companysnetwork with appropriate user permissions and accesscontrols.
  • Travel to various company BranchOffices to provide timely and effective desktop support.
  • Perform routine maintenance and upgrades of desktophardware and software including OS updates and applicationpatches.
  • Assist with basic networking issuessuch as connectivity problems and configuration of networkdevices.
  • Log and track incidents requests andissues using the companys ticketing system ensuring properdocumentation and resolution.
  • Assist inmanaging and tracking hardware and software inventory.
  • Work closely with senior engineers and other IT supportstaff to resolve more complex issues and escalate whennecessary.
  • Assist in training endusers onsoftware and hardware systems and maintain accurate technicaldocumentation.
  • Ensure that all systems anddevices adhere to the companys IT security policies includingpassword management and data protection.

Operating Environment Framework and BoundariesWorking Relationships:

  • EUSProjects Manager.
  • Works closely with other ITteam members clients and external vendors to provide timely andeffective support.
  • Engages with otherdepartments as needed to ensure seamless IT support andintegration.
  • Primarily onsite at variousoffice locations which may include offices branches and otherlocations.
  • Adheres to company policiesprocedures and industry standards with strict compliance withhealth and safety regulations.

Problem Solving:

  • Analyze and diagnose technical problems systematicallyutilizing available resources and tools to implement effectivesolutions.
  • Collaborate with senior engineersand IT support staff to identify root causes of recurring issuesand develop preventive measures.
  • Utilizeremote troubleshooting techniques to resolve enduser problemsefficiently minimizing downtime.
  • Document andtrack all problemsolving processes and resolutions in the ticketingsystem for future reference and analysis.
  • Conduct thorough testing of solutions beforeimplementation to ensure minimal disruption to endusers.
  • Maintain uptodate knowledge of industry trends andemerging technologies to enhance problemsolving skills andeffectiveness.

DecisionMaking Authority & Responsibility:

  • Authority to make onsite decisions regardingtechnical solutions and problem resolution within establishedguidelines.
  • Responsibility for maintainingaccurate records and documentation of all workperformed.
  • Authorized to escalate issues tothe EUS Projects Manager when necessary.

Knowledge Skills andExperience:

  • Bachelorsdegree in information technology Computer Science or a relatedfield.
  • Proven experience in IT support fieldengineering or a similar role.
  • Experience withOffice 365 administration and support.
  • Basicunderstanding of domainjoined device management.
  • Knowledge of Windows operating systems (Windows 10/11);macOS is a plus.
  • Familiarity with basicnetworking concepts (TCP/IP DNS DHCP etc.).
  • Basic troubleshooting skills for hardware software anddomainrelated issues.
  • Strong communicationskills with the ability to explain technical issues to nontechnicalusers.
  • Good time management and organizationalskills.
  • Ability to work independently and aspart of a team.
  • Customerservice oriented witha proactive approach to problemsolving.
Key Skills
Active Directory,Technical Documentation,Windows,On-SiteSupport,Test Equipment,Linux,Internet,PreventiveMaintenance,Technical Assistance,Troubleshoot,ProblemResolution,Setup,hardware,Technical Support,UNIX
Employment Type : Full Time
Experience: years
Vacancy: 1

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