IT Field Support Engineer
1 day ago
Job Description: DesktopSupport Engineer
Job Purpose:
- Seeking a motivated and detailoriented JuniorDesktop Field Engineer.
- Responsible forproviding onsite and remote support for endusers.
- Ensure the efficient operation of desktop mobile anddomain environments.
- Ideal candidate shouldhave exposure to:
- Domainjoineddevices.
- Mobile Device Management (MDM)systems.
- Microsoft Intune.
- Office 365.
Key Result Areas:
- Install configure and deploy desktop systemslaptops and peripherals according to company standards.
- Provide onsite support to users by troubleshootinghardware and software issues on desktops laptops.
- Provide enduser support for Office 365 applications(Outlook OneDrive Teams SharePoint) handling setup configurationand troubleshooting.
- Imaging of domainjoineddesktop and laptop devices.
- Copying data fromold devices to new devices as part of the Windows 11 migrationprocess.
- Support and maintain domainjoineddevices ensuring they are properly integrated into the companysnetwork with appropriate user permissions and accesscontrols.
- Travel to various company BranchOffices to provide timely and effective desktop support.
- Perform routine maintenance and upgrades of desktophardware and software including OS updates and applicationpatches.
- Assist with basic networking issuessuch as connectivity problems and configuration of networkdevices.
- Log and track incidents requests andissues using the companys ticketing system ensuring properdocumentation and resolution.
- Assist inmanaging and tracking hardware and software inventory.
- Work closely with senior engineers and other IT supportstaff to resolve more complex issues and escalate whennecessary.
- Assist in training endusers onsoftware and hardware systems and maintain accurate technicaldocumentation.
- Ensure that all systems anddevices adhere to the companys IT security policies includingpassword management and data protection.
Operating Environment Framework and BoundariesWorking Relationships:
- EUSProjects Manager.
- Works closely with other ITteam members clients and external vendors to provide timely andeffective support.
- Engages with otherdepartments as needed to ensure seamless IT support andintegration.
- Primarily onsite at variousoffice locations which may include offices branches and otherlocations.
- Adheres to company policiesprocedures and industry standards with strict compliance withhealth and safety regulations.
Problem Solving:
- Analyze and diagnose technical problems systematicallyutilizing available resources and tools to implement effectivesolutions.
- Collaborate with senior engineersand IT support staff to identify root causes of recurring issuesand develop preventive measures.
- Utilizeremote troubleshooting techniques to resolve enduser problemsefficiently minimizing downtime.
- Document andtrack all problemsolving processes and resolutions in the ticketingsystem for future reference and analysis.
- Conduct thorough testing of solutions beforeimplementation to ensure minimal disruption to endusers.
- Maintain uptodate knowledge of industry trends andemerging technologies to enhance problemsolving skills andeffectiveness.
DecisionMaking Authority & Responsibility:
- Authority to make onsite decisions regardingtechnical solutions and problem resolution within establishedguidelines.
- Responsibility for maintainingaccurate records and documentation of all workperformed.
- Authorized to escalate issues tothe EUS Projects Manager when necessary.
Knowledge Skills andExperience:
- Bachelorsdegree in information technology Computer Science or a relatedfield.
- Proven experience in IT support fieldengineering or a similar role.
- Experience withOffice 365 administration and support.
- Basicunderstanding of domainjoined device management.
- Knowledge of Windows operating systems (Windows 10/11);macOS is a plus.
- Familiarity with basicnetworking concepts (TCP/IP DNS DHCP etc.).
- Basic troubleshooting skills for hardware software anddomainrelated issues.
- Strong communicationskills with the ability to explain technical issues to nontechnicalusers.
- Good time management and organizationalskills.
- Ability to work independently and aspart of a team.
- Customerservice oriented witha proactive approach to problemsolving.
Active Directory,Technical Documentation,Windows,On-SiteSupport,Test Equipment,Linux,Internet,PreventiveMaintenance,Technical Assistance,Troubleshoot,ProblemResolution,Setup,hardware,Technical Support,UNIX
Employment Type : Full Time
Experience: years
Vacancy: 1
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