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Technical Support

1 month ago

Dubai, Dubai, United Arab Emirates Splash Software Full time

Overview:

Join our team as a Technical Support and play a vital rolein assisting our clients with their technical needs. In thisposition you will provide expert troubleshooting resolve technicalissues and ensure our customers experience seamless support. Werelooking for someone with strong technical knowledge excellentcommunication skills and a commitment to customer satisfaction. Ifyoure ready to make a difference and support clients in navigatingtechnical challenges this is the role for you.

KeyResponsibilities:

  • Provide technical support to B2B/B2C clientsensuring highquality servicedelivery.
  • Accompany clients through the serviceintegration process offering guidance andassistance.
  • Monitor service statuspostintegration and address any client queries orissues.
  • Efficiently manage support ticketsusing our ticketing system.
  • Utilize MicrosoftOffice tools proficiently to document report and resolveissues.
  • Work in rotating shifts includingnights and weekends to ensure 24/7 supportavailability.

Qualifications:

  • Proven experience in supporting B2B/B2C clientsin a software service environment.
  • Strongexpertise in using ticketing systems for issue tracking andresolution.
  • Solid understanding and experiencein software support for businesses.
  • Proficiencyin Microsoft Office tools.
  • Excellentproblemsolving and communicationskills.
  • Ability to work effectively in a teamand adapt to rotating shifts.

Required Skills &Qualifications:

  • Language Proficiency: Fluent in English bothwritten and verbal.
  • Technical Acumen:Intermediate knowledge of HTTP API/Socketconnection.
  • Background: Prior experience as adeveloper or in a related technicalrole.
  • ProblemSolving: Ability to diagnose andtroubleshoot technical issueseffectively.
  • Communication: Excellentinterpersonal skills with the ability to explain complex technicaltopics in an understandable manner.

About the Role:

  • Location: Dubai Business Bay BinaryTower
  • Working Time: The working hours areflexible for 24 hours operations
Key Skills
Dhcp,SQL,ActiveDirectory,VOIP,VMware,Customer Service,Windows,TroubleShooting,Java,VPN,Sharepiont,hardware,Dns,TechnicalSupport,Software Applications
Employment Type: Full Time
Vacancy: 1