IT Technical Support Executive

4 days ago


Dubai, Dubai, United Arab Emirates Forte IT Solutions FZE Full time
JobOverview:

We are seeking adedicated and skilled IT Tech Support Specialist to join our team.The ideal candidate will be responsible for providing technicalassistance and support to users maintaining hardware and softwaresystems and ensuring the smooth operation of ITinfrastructure.

KeyResponsibilities
  1. TechnicalSupport:

    • Providefirstlevel technical support for hardware software and networkissues.
    • Respond promptly to helpdesktickets phone calls andemails.
    • Diagnose and resolveITrelated problemsefficiently.
  2. SystemMaintenance:

    • Performregular updates upgrades and patches for hardware andsoftware.
    • Monitor and maintaincomputer systems andnetworks.
    • Ensure data backupprocesses are functional andreliable.
  3. UserAssistance:

    • Setup new user accounts and manage accesscontrols.
    • Provide training andguidance to endusers on using IT resourceseffectively.
    • Create and maintaintechnical documentation for endusers and ITprocesses.
  4. TroubleshootingandRepairs:

    • Troubleshoothardware and software issues on desktops laptops printers and otherperipherals.
    • Replace or repairdefective hardwarecomponents.
  5. Collaboration:

    • Workclosely with other departments to identify and address ITneeds.
    • Coordinate with externalvendors for procurement andrepairs.


RequirementsExperience:
  • Provenexperience in IT support or a similar role (13 yearspreferred).
  • Familiarity with WindowsmacOS and Linux operatingsystems.
  • Experience with ActiveDirectory Office 365 and remote desktoptools.
TechnicalSkills:
  • Strongknowledge of computer hardware andperipherals.
  • Proficiency indiagnosing and resolving technicalissues.
  • Basic understanding ofnetworking concepts (TCP/IP DNSDHCP).
  • Familiarity with ticketingsystems and IT service managementtools.
SoftSkills:
  • Excellentproblemsolving and analyticalskills.
  • Strong verbal and writtencommunication abilities.
  • Ability tomanage time effectively and prioritizetasks.
  • High level of patience and acustomerservicemindset.


Key Skills
Access ControlSystem,AutoCAD 3D,Database,Information Technology Sales,MaintenanceEngineering,Marine Services
Employment Type: Full Time
Experience: years
Vacancy: 1

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