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Receptionist - Emirati Nationals Only - DHL

1 month ago

Dubai, Dubai, United Arab Emirates Elevon Core Full time
COME JOIN THE WORLDSMOST INTERNATIONAL COMPANY

A companythat pioneered crossborder express delivery in 1969 and is nowactive in more than 220 countries and territories worldwide. DHLUAE is the recognized market leader in Express logistics and anEmployer of Choice ranked consistently as Great Place To Work inthe UAE for 9consecutive years

Join our team anddiscover how an international network thats focused on servicequality and sustainability is able to connect people and improvelives through the power of global trade. And not just for ourcustomers but for every member of our team too. To learn more aboutour culture motivated people and our purpose please visitconfidential

ABOUTTHE ROLE

The jobholder is responsibleto answer calls in a professional efficient and courteous mannercreating a positive first impression of DHL transfer calls to theright extensions and take messages for the employees not available.The jobholder is also Meet DHL Customers/Guests upon arrival anddirect them to appropriatelocations

YOURTASKS

  • Meet and greetcustomers/guests upon arrival and check in guests or direct them toappropriate locations.
  • Ensure that thetelephones is answered in a timely and professional manner as perDHL standards and calls transferred to appropriate department/staff to project a professional image to both internal and externalcustomers at all times.
  • Provides a high levelof customer service and professionalism considering that all DHLcustomers have an express requirement and are looking for instantand immediate action.
  • Follow customers serviceprocedures as outlined in the manual to comply with the ISOprocedures and safe working practices.
  • Maintainthorough knowledge of all departments and DHL network in order toalways supply correct and accurate information to customersinternal and external.
  • Assist with anyadministration request or reports asrequested.
  • Support and cover the incentivecoordinator in his absence
  • Support in NPA FirstCalls to have the customer experience on DHLService
  • Support in answering call center callsif needed
  • Assist the service point walkincustomers if needed
  • Provide ContinuousImprovement initiative and suggestion to improve Receptionprocess
YOUR PROFILE
  • Soundseducational background with knowledge of the Service industry anadvantage
  • Excellent English communicationskills with knowledge of Arabic is an addedadvantage
  • Typing speed of minimum 30 words aminute Passion for delighting customers
  • Shouldbe self motivated and able to work underpressure
  • Good relationship building andinterpersonal skills
  • Working knowledge of MSoffice packages
  • TeamPlayer
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Key Skills
Multi-line Phone Systems,Customer Service,ComputerSkills,QuickBooks,Medical office experience,Office Experience,10Key Calculator,Dental Office Experience,Front Desk,AdministrativeExperience,Medical Receptionist,Phone Etiquette
Employment Type : Full Time
Experience: years
Vacancy: 1