Housekeeping Order Taker

2 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time
  1. To attend and handle all guestrequests received for internal services as per the hotel standardsand procedures.
  2. To answer and handle callswakeup calls and messages properly using the telephone etiquettesand Rixos standards.
  3. To ensure that all guestsenjoy their stay being offered the finest personal service.Torespect the privacy of the guests and the confidentiality of theinformation.To report any guest comment orcomplaints.
  4. To setup inventory and monitorsupplies and other commodities upon guestrequests.
  5. To update the above itemsavailability and order requirements in FMC accordingly with priorapproval.
  6. To be aware of and to followemergency and security procedures.
  7. To fulfillall administrative tasks housekeeping office coordination andfiling.
  8. To respect key handlingprocedures.
  9. To read and updatelogbooks.
  10. To update guesthistory.
  11. To keep all equipment clean areas tidyand well maintained as per the Housekeeping OperationsManual.
  12. To carry out special projects accordingto given assignments.
  13. To attend a daily line upbriefing with the Housekeeping team.
  14. Tocoordinate with all departments as per guests and operationalneeds.
  15. To inform concerned division ordepartment heads whenever a matter is delayed or notsolved
  16. To manage the departmental attendanceand rosters in the payroll system and follow up with paymaster forany staffqueries.

Qualifications:

Minimum 1 year experiencerequired in 5star luxury property on a same or similarrole.

Knowledge of Opera and computer literacycompulsory.

Spoken and Written English andRussian languagescompulsory. 

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
Lpc,ABAP,Benefits &Compensation,Investor Relations,ITIL,Art
Vacancy: 1

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