Order Taker

6 months ago

Ras alKhaimah, United Arab Emirates Hilton Full time

A Order Taker, answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and
professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance
profitability. Enters order into computerized system and settles check upon delivery of the order.

**What will I be doing?**

As a Order Taker, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Order Taker will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Promptly answer Room Service calls, announce any specials, promote menu items and answer
questions regarding preparation methods.
- Document orders, repeat items back to callers to ensure accuracy and quote expected arrival
time with speed and accuracy.
- Immediately input order information into point of sale system, allowing kitchen staff to begin
preparation; note any special requests clearly. Give food server hard copy of check to be
delivered with order
- Processes payment for orders upon return of the Room Service Server.
- Complies with accounting guidelines regarding receipt of payments, check total verification, tip
disbursement, cash drawer and house bank management. Maintains house bank in
accordance with policy
- Answer calls for pick-up of trays and/or tables and direct buspersons to retrieve items.
- Respond to guest complaints in a positive manner, negotiate a compromise and implement
solution.

**What are we looking for?**

In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined
by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings.
- Perform general cleaning tasks to adhere to health and safety standards.
- Keep work area clean and organized.
- Complete other duties as assigned by supervisor.

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.

Basic knowledge of food and beverage preparations and service standards.
Knowledge of all menu items and accompaniments.
Ability to remember, recite and promote the variety of menu items.

Basic knowledge of the English language sufficient to understand inquiries from customers and communicate
products and processes within the hotel.
Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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