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Housekeeping Coordinator

4 weeks ago

Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Roles and responsibilities
  • Responsible for answeringall housekeeping incoming telephone calls while ensuring maximumoperating efficiency of the department by directing all requestsproperly.
  • Lead special projects to ensure themaintenance and improvement of the Housekeeping product andservices.
  • Schedule room assignment boards inthe system and check staffing levels for the followingday.
  • Organize the Housekeeping office ensuringfiles are accurate and updated.
  • Monitors thecompletion of Traces and SpecialRequests.
  • Reviews guest profiles throughinternal systems and executes any request made forHousekeeping.
  • Expedites any guest requests asquickly as possible and notifies Housekeeping management of anyissues.
  • Record any concerns and informmanagement team and/or properly resolve to ensure guestsatisfaction.
  • Communicate any room andengineering issues. Follow protocol necessary toresolve
  • Assist with stripping, cleaning, andinspecting rooms as needed based on operationalneeds
  • Works harmoniously and professionallywith room attendants, house attendants, laundry attendants andfosters strong relationships with them
  • Complywith Four Seasons' Category One and Category Two WorkRules and Standards of Conduct as set forth in EmPact.

What YouBring

  • Minimum two years culinary or relatedwork experience.
  • Excellent Computerskills.
  • High level of spoken and writtenEnglish skills.
  • The ability to work in afast-paced environment.
  • Excellentorganizational and time managementskills.
  • Effective communicationskills.

What Do WeOffer

  • WorkAuthorization
  • Competitive tax-free salary andservice charge
  • End of servicegratuity
  • Complimentary full board livingaccommodation in a high quality, well-resourced staffhousing
  • Vibrant fitness facilities includinggym and swimming pool
  • Free transportation toand from work
  • Medical and lifeinsurance
  • Paid annualleave
  • Paid home leavetickets
  • Social and sportingevents
  • Learning & DevelopmentPrograms
  • Career opportunities and internationaltransfer
  • Andmore…
Desired candidate profile

1. OrganizationalSkills

  • Coordinating thedaily cleaning and maintenance schedules for housekeepingstaff.
  • Ensuring all guest rooms and publicareas are cleaned on time, according to hotelstandards.
  • Tracking inventory of cleaningsupplies and linens and ensuring they are replenished whenneeded.

2.CommunicationSkills

  • Effectivelycommunicating with housekeeping staff, front desk agents,maintenance, and management to ensure that guest needs aremet.
  • Providing clear instructions and updatesregarding room status, guest requests, and specialinstructions.

3.Attention toDetail

  • Ensuring thatrooms, hallways, and public areas are cleaned to the higheststandards.
  • Noticing areas that need maintenanceor repair and reporting these issuespromptly.
  • Checking rooms for guest satisfactionand following up on specificrequests.

4. TimeManagement

  • Balancingmultiple tasks such as supervising staff, checking rooms, andmanaging schedules.
  • Ensuring that rooms arecleaned and ready for guests in a timely manner, especially duringpeak periods.

5.Leadership and SupervisorySkills

  • Supervisinghousekeeping staff, assigning tasks, and providing training orguidance when needed.
  • Motivating andmaintaining staff morale to ensure high performance and adherenceto cleaning standards.

6.Customer ServiceOrientation

  • Addressingany special guest requests, such as extra towels or specific roompreferences.
  • Handling complaints or issuesrelated to cleanliness or room preparation in a professionalmanner.
Key Skills
Hospitality,Housekeeping,housekeepers
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Sat, 15Feb 2025