Housekeeping Coordinator
3 days ago
- Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
- Lead special projects to ensure the maintenance and improvement of the Housekeeping product and services.
- Schedule room assignment boards in the system and check staffing levels for the following day.
- Organize the Housekeeping office ensuring files are accurate and updated.
- Monitors the completion of Traces and Special Requests.
- Reviews guest profiles through internal systems and executes any request made for Housekeeping.
- Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues.
- Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction.
- Communicate any room and engineering issues. Follow protocol necessary to resolve
- Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs
- Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
What You Bring
- Minimum two years culinary or related work experience.
- Excellent Computer skills.
- High level of spoken and written English skills.
- The ability to work in a fast-paced environment.
- Excellent organizational and time management skills.
- Effective communication skills.
What Do We Offer
- Work Authorization
- Competitive tax-free salary and service charge
- End of service gratuity
- Complimentary full board living accommodation in a high quality, well-resourced staff housing
- Vibrant fitness facilities including gym and swimming pool
- Free transportation to and from work
- Medical and life insurance
- Paid annual leave
- Paid home leave tickets
- Social and sporting events
- Learning & Development Programs
- Career opportunities and international transfer
- And more…
1. Organizational Skills
- Coordinating the daily cleaning and maintenance schedules for housekeeping staff.
- Ensuring all guest rooms and public areas are cleaned on time, according to hotel standards.
- Tracking inventory of cleaning supplies and linens and ensuring they are replenished when needed.
2. Communication Skills
- Effectively communicating with housekeeping staff, front desk agents, maintenance, and management to ensure that guest needs are met.
- Providing clear instructions and updates regarding room status, guest requests, and special instructions.
3. Attention to Detail
- Ensuring that rooms, hallways, and public areas are cleaned to the highest standards.
- Noticing areas that need maintenance or repair and reporting these issues promptly.
- Checking rooms for guest satisfaction and following up on specific requests.
4. Time Management
- Balancing multiple tasks such as supervising staff, checking rooms, and managing schedules.
- Ensuring that rooms are cleaned and ready for guests in a timely manner, especially during peak periods.
5. Leadership and Supervisory Skills
- Supervising housekeeping staff, assigning tasks, and providing training or guidance when needed.
- Motivating and maintaining staff morale to ensure high performance and adherence to cleaning standards.
6. Customer Service Orientation
- Addressing any special guest requests, such as extra towels or specific room preferences.
- Handling complaints or issues related to cleanliness or room preparation in a professional manner.
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