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Housekeeping Coordinator

3 weeks ago

Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Roles and responsibilities
  • Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
  • Lead special projects to ensure the maintenance and improvement of the Housekeeping product and services.
  • Schedule room assignment boards in the system and check staffing levels for the following day.
  • Organize the Housekeeping office ensuring files are accurate and updated.
  • Monitors the completion of Traces and Special Requests.
  • Reviews guest profiles through internal systems and executes any request made for Housekeeping.
  • Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues.
  • Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction.
  • Communicate any room and engineering issues. Follow protocol necessary to resolve
  • Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs
  • Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

What You Bring

  • Minimum two years culinary or related work experience.
  • Excellent Computer skills.
  • High level of spoken and written English skills.
  • The ability to work in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Effective communication skills.

What Do We Offer

  • Work Authorization
  • Competitive tax-free salary and service charge
  • End of service gratuity
  • Complimentary full board living accommodation in a high quality, well-resourced staff housing
  • Vibrant fitness facilities including gym and swimming pool
  • Free transportation to and from work
  • Medical and life insurance
  • Paid annual leave
  • Paid home leave tickets
  • Social and sporting events
  • Learning & Development Programs
  • Career opportunities and international transfer
  • And more…
Desired candidate profile

1. Organizational Skills

  • Coordinating the daily cleaning and maintenance schedules for housekeeping staff.
  • Ensuring all guest rooms and public areas are cleaned on time, according to hotel standards.
  • Tracking inventory of cleaning supplies and linens and ensuring they are replenished when needed.

2. Communication Skills

  • Effectively communicating with housekeeping staff, front desk agents, maintenance, and management to ensure that guest needs are met.
  • Providing clear instructions and updates regarding room status, guest requests, and special instructions.

3. Attention to Detail

  • Ensuring that rooms, hallways, and public areas are cleaned to the highest standards.
  • Noticing areas that need maintenance or repair and reporting these issues promptly.
  • Checking rooms for guest satisfaction and following up on specific requests.

4. Time Management

  • Balancing multiple tasks such as supervising staff, checking rooms, and managing schedules.
  • Ensuring that rooms are cleaned and ready for guests in a timely manner, especially during peak periods.

5. Leadership and Supervisory Skills

  • Supervising housekeeping staff, assigning tasks, and providing training or guidance when needed.
  • Motivating and maintaining staff morale to ensure high performance and adherence to cleaning standards.

6. Customer Service Orientation

  • Addressing any special guest requests, such as extra towels or specific room preferences.
  • Handling complaints or issues related to cleanliness or room preparation in a professional manner.