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Housekeeping Coordinator

4 weeks ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Roles and responsibilities
  • Stock Management: Receiveand store housekeeping supplies in the appropriate areas, ensuringthat stock levels are maintained and organized according toFLHSS&E standards. Notify the supervisor of low stocklevels.
  • Pantry Maintenance: Refill guestsupplies, linens, and mini bar items in floor pantries daily,ensuring that all items are stocked according to parlevels.
  • Guest Deliveries: Deliver guestrequests such as extra beds, baby cots, and other special items toguest rooms promptly and with the highest level of service. Ensureproper presentation and adherence to Mandarin Orientalstandards.
  • Item Removal: Remove soiled linens,towels, extra beds, baby cots, and special request items from guestrooms and pantries, placing them in the appropriate storage areaswithout causing damage.
  • Inventory &Restocking: Conduct mini bar item inventories and restock pantrieswith water bottles, bathroom amenities, and other guest supplies asneeded.
  • Room Preparation: Assist in placingmissing items in guest rooms, updating traces, and fulfillingspecial requests before rooms areinspected.
  • Housekeeping Support: Assist RoomAttendants with tasks when needed and perform additional duties asassigned by the Executive Housekeeper or Assistant ExecutiveHousekeeper.
  • Standard Adherence: Follow allMOQA, LQE, LQA, Forbes, and FLHSS&E standards at all times,ensuring that all tasks are performed safely andefficiently.

ColleagueRelations

  • Team Coordination: Work closely withthe housekeeping team to ensure that all public and guest areas arewell-maintained and stocked. Communicate effectively withcolleagues and supervisors to ensure smoothoperations.
  • Training & Development:Participate in all required training sessions and stay updated onnew housekeeping procedures and standards.

GuestRelations

  • Guest Interaction: Respond promptlyand courteously to any guest requests or inquiries related tohousekeeping services, ensuring that all interactions reflect theluxury standards of Mandarin Oriental.
  • ServiceExcellence: Deliver all guest-requested items, such as extra beds,baby cots, and additional amenities, with attention to detail and acommitment to exceeding guestexpectations.
  • Problem Resolution: Address anyguest concerns or complaints regarding housekeeping services in aprofessional and empathetic manner, escalating issues to thesupervisor when necessary to ensure timelyresolution.
  • Confidentiality & Privacy:Respect and protect guest privacy by adhering to the Do Not Disturbpolicy and handling guest belongings with care anddiscretion.
  • Personalized Service: Take note ofguest preferences and special requests, ensuring that these arecommunicated effectively to the rest of the housekeeping team toenhance the overall guest experience.
Desired candidate profile

Education &Certificates

  • Minimum: Senior High School Diplomaor equivalent.
  • Preferred: Vocational Diploma inHospitality or a related field is an advantage.

Experience

  • Minimum of 1 year of experienceworking in a luxury hotel environment, preferably in a housekeepingrole.
  • Middle East experience is anadvantage.
  • Hotel pre-opening experience is anadvantage.

TechnicalSkills

  • Proficiency in using housekeepingmanagement systems such as Actabl/Alice, Oracle, IBS, and MicrosoftOffice for inventory management andreporting.
  • Strong organizational skills withthe ability to manage multiple tasks efficiently.

Communication AndLanguage Skills

  • Clear and effective verbal andwritten communication skills in English arerequired.
  • Proficiency in Arabic or otherlanguages is an advantage.

BehavioralSkills

  • Ability to handle heavy loads andperform physical tasks efficiently.
  • Exceptionalattention to detail and organizationalabilities.
  • Flexibility to work various shifts,including overnight, weekends, andholidays.
  • Professional appearance anddemeanor.