Insurance - Life Insurance Sales
3 weeks ago
Location: United Arab Emirates (FTO)Job Description
Manage multiple products for insurance.Meet customers for closures and drive new FER business.Minimum 2 years' experience required.Manage attrition and retain existing customers.Ensure a high level of customer experience by managing the TAT.Responsibilities
Achieve monthly Insurance FER (personal banking) and individual targets for the financial year.Acquire, develop, and strengthen Insurance acquisition through effective relationship management in accordance with business goals.Coach direct sales staff to pitch OTC products and accompany them on joint calls to upsell life products.Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis.Ensure superior customer service, thereby contributing to the overall customer experience of Mashreq.Ensure customer retention through active customer engagement to avoid clawbacks.Take ownership of customer complaints on Insurance; coordinate with respective teams and Insurance providers for appropriate resolution.Provide constructive and constant feedback on the improvement of Insurance products, services, and processes to reduce cycle time, costs, or enhance customer satisfaction.Consistently increase penetration in the assigned target companies by meeting KPA standards.Act as an external personal contact between the bank and its existing and potential markets.Handle objections with a view to getting the customer to buy.Make accurate, rapid cost calculations and provide customers with correct quotations/charges.Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.Participate in all team activities like morning huddles, training and coaching, complete mandatory compliance and fraud training, and Lean & rewards celebrations.Qualifications
Thorough knowledge of products, services, policies, and processes of retail banking in Mashreq Bank.Postgraduate degree, preferably an MBA, with strong numeric skills and 1-2 years of insurance sales experience.Understanding of customer financials.Sales profile that requires a strong relationship and service mindset coupled with a strong personality and communication skills.
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