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Customer Care Executive

1 month ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time

Customer Care Executive sought for dynamic team in Dubai. Delivering exceptional service, assisting clients, and ensuring smooth processes are key responsibilities.

Responsibilities:


  • Manage client sales inquiries and provide top-notch customer service.
  • Liaise with suppliers regarding client product requests to assist the operations team.
  • Follow up on weekly inventory updates from vendors and maintain accurate records for smooth operations.
  • Regularly update inventory and pricing on the backend systems and Google Sheets.
  • Follow up with customers to collect feedback and reviews after purchases.
  • Collaborate with internal and cross-functional teams to ensure timely pricing updates and order deliveries.
  • Prepare and submit the Sales Inquiry Tracker and Inventory Report on a weekly basis for management review.

Requirements and Skills:


  • Bachelor's degree in business communications or a related field.
  • Minimum of 1 year of experience in customer service, sales support, or operations.
  • Strong expertise in data entry and reporting.
  • Proficiency in inventory management systems and software including MS Office and Google Docs.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities to manage multiple tasks efficiently.
  • Attention to detail to ensure accuracy in updates and reporting.
  • Problem-solving skills to address and resolve client and operational challenges.
  • Ability to work effectively with cross-functional teams to ensure seamless processes.

Benefits:


  • Competitive salary and benefits package.
  • Comprehensive medical and insurance coverage.
  • Opportunities for career development and growth within a fast-paced environment.
  • Collaborative and supportive team culture.