Customer Care Executive

4 weeks ago


Dubai, Dubai, United Arab Emirates Select Group UAE Full time

Select Group is an award-winning real estate developer specializing in premium developments across the United Arab Emirates, Europe, and the United Kingdom. Established in 2002 and headquartered in Dubai, we focus on delivering exceptional quality and value, with projects spanning residential, hospitality, retail, commercial, wellness, and other strategic sectors. Our portfolio includes iconic developments like Jumeirah Living Marina Gate, The Residences at Marina Gate, Studio One, 15 Northside, and 98 Baker Street, London, alongside ongoing projects such as Six Senses Residences The Palm, Dubai, and Peninsula.

We are seeking an experienced and motivated individual to join us as the Senior Manager, Assets & Property Handover. This role will involve overseeing high-rise residential property handovers from contractors to clients, managing owners' associations and facilities, lease, and supporting both UAE and UK project management teams. The Senior Manager will also be responsible for managing customer service and post-sales activities, leading teams, and ensuring high-quality operations.

We are looking for an enthusiastic Customer Care Executive who will provide essential administrative support to the Asset Management Department, ensuring seamless handling of customer-related tasks. This role focuses on organizing, coordinating, and streamlining administrative processes, allowing the team to concentrate on delivering exceptional customer service.

Key Responsibilities

Administrative Support

  • Manage department calendars, meetings, and schedules to ensure efficient coordination.
  • Handle correspondence, including emails, letters, and other communication, on behalf of the department.
  • Maintain and update customer records, databases, and documentation.

Customer Support Assistance

  • Process service requests, complaints, and follow-up actions in a timely and accurate manner.
  • Assist with tracking and resolving customer issues in coordination with the team.

Reporting and Documentation

  • Prepare periodic reports on department performance, service metrics, and escalations.
  • Maintain an organized filing system for documents, including contracts, warranties, and service agreements.

Team Coordination

  • Support cross-functional collaboration with other departments, including operations and sales, to resolve customer queries efficiently.
  • Assist in onboarding and training new team members on administrative processes.

General Tasks

  • Monitor inventory of office supplies for the department and coordinate procurement.
  • Perform additional administrative tasks as required by the Customer Care Manager.

Requirements

  • Diploma or bachelor's degree in business administration or a related field preferred.
  • 4+ years of experience in an administrative role, preferably in a customer service or client-facing environment.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Knowledge of customer relationship management (CRM) software is a plus.
  • High level of attention to detail and problem-solving skills.
  • Proactive and resourceful with a customer-focused mindset.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong interpersonal skills and a professional demeanor.
Seniority level

Mid-Senior level

Employment type

Full-time

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