Accommodation Coordinator
6 days ago
An AccommodationAttendant ensures guest satisfaction by maintainingclean, comfortable, and well-organized living spaces in hotels,resorts, hostels, or other lodging facilities. Below are theessential skills, attributes, and common responsibilitiesassociated with the role:
EssentialSkills andAttributes
1.Cleaning andMaintenance
- Proficiencyin cleaning techniques for various surfaces andmaterials.
- Safe handling of cleaning equipment,chemicals, and supplies.
- Ensuring cleanlinessand hygiene of rooms, bathrooms, and commonareas.
2. TimeManagement
- Completingassigned tasks within designatedtimeframes.
- Prioritizing duties, especiallyduring high-occupancyperiods.
3. CustomerService
- Respondingpromptly and courteously to guestrequests.
- Creating a welcoming and comfortableenvironment for guests.
- Maintaining a friendlyand professionaldemeanor.
4. PhysicalStamina
- Performingphysically demanding tasks such as bending, lifting, and prolongedstanding.
- Managing repetitive tasks withoutloss of efficiency orquality.
5. Attentionto Detail
- Ensuringevery room meets cleanliness and presentationstandards.
- Checking for and reportingmaintenance issues like broken fixtures orappliances.
- Ensuring proper placement ofamenities, such as toiletries andlinens.
6.OrganizationalSkills
- Maintaining anorganized cart or workspace for efficient taskcompletion.
- Keeping track of cleaning suppliesand replenishing asnecessary.
7.CommunicationSkills
- Communicatingeffectively with supervisors and teammembers.
- Reporting issues or guest concerns tothe appropriatedepartment.
8.Flexibility andAdaptability
- Adjustingto schedule changes, including weekend or holidayshifts.
- Adapting to varying guest needs orunexpected demands.
9.Knowledge of Health andSafety
- Followingprotocols for hygiene, sanitation, and wastedisposal.
- Using personal protective equipment(PPE) and cleaning suppliessafely.
10.Problem-SolvingSkills
- Addressing minorissues like spills or guest complaintspromptly.
- Escalating significant concerns tosupervisors when necessary.
- Prepare all therooms or beds for new arrival staff.
- Report allmaintenance/repair requests to the Housing Supervisor/ TeamLeader.
- Conduct monthly inventory offurniture's, fixtures, appliances, linens, cleaningmaterials, etc. as applicable.
- Ensure thatproper key controls are in place.
- Report anyfire or safety hazard to Housing Supervisor/ TeamLeader.
- Follow and recommend measures tominimize all wastage of materials and amenities are used in theAccommodation.
- Provide overall assistance toP&C as required.
- Keeping all equipmentclean, tidy and well maintained as per the Accommodation OperationsManual, including proper and securestorage.
- Carrying out special tasks accordingto the assignments.
- Report any damaged ormissing items to the General Cleaner Supervisor for action andfollow up.
- Keeping all keys signed out in asecure manner and return them at the end of the shift to theambassador in charge.
- Ensuring that all teammembers enjoy their stay within the accommodation compound beingoffered the cleanliness and hygienic servicealways.
- Carrying out any other reasonableduties as assigned by the Housing Supervisor/ TeamLeader.
- Provide haircuts, hair styling, andgrooming services for female teammembers.
- Support female team members withpersonal care and grooming needs as required.
Qualifications
- Previous experience working in asalon or similar environment would be an addedadvantage.
- Skills in hair cutting, styling, andgrooming are essential.
- Minimum 1 year ofexperience in Housing or Housekeeping.
- Goodcommunication skills.
- Knowledge in excel wouldbe an added advantage.
- Should be able to workwith minimum supercisioon.
AccommodationManagement,Hospitality,Accommodation Booking Services
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Female
Vacancy: 1
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