Royal Service Agent
4 weeks ago
- Consistently offer professional,friendly and engaging service
- Process allexternal and internal calls and emails either by redirectingcalls/emails or assisting thecaller/sender.
- Promptly answer telephone callsand emails, addressing callers and senders in a clear, friendly andcourteous tone of voice.
- Take ownership of thecaller's request and ensure follow up according to thehotel's standards
- Have a sufficientworking knowledge of all departments, in particular Housekeeping,Front Office and Engineering.
- Act as dispatcherthrough Royal Service for security, guest services and othercolleagues in operations.
- Update ServiceRequests and work orders and dispatch to the rightdepartment.
- Maintain and monitor the"Royal Service" software system and ensure thatall services provided at Royal Service are always available and arecarried out efficiently.
- Responsibly use allavailable systems including PMS (Property Management System),telephone system, Royal Service, fax,etc.
- Maintain the upkeep of all telephone andrelated equipment within the switchboard to ensure maximumefficiency.
- Maintain informationconfidentiality.
- Transcribe complete messagesand repeat information to verify accuracy. Input and retrievemessages to/from the computer. Ensure that messages taken areforwarded to and received byguests.
Telephone Operating
Employment Type : Full Time
Department / Functional Area: TelecomEngineering,Communications Engineering
Experience: 2 Years - 0 Years years
Gender: Male
Vacancy: 1
Joining Date: Sat, 11 Jan2025
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