Senior Waiter
4 weeks ago
- Must know all menu items,their garnishes, contents and preparation methods and be able torelay that information to guests in a polite and concise way ifasked.
- Serve and clear food and beverage itemsin an unobtrusive and professionalmanner
- Utilize the POS system to ring up sales,print checks, close checks and complete cash-outprocedures
- Carry trays, bus and reset tableswith linen, china, glass and silver
- Ascertainguests’ satisfaction and handle any problem which mayarise, informing a manager of the problem and how it wasresolved
- Follow cash and credit card proceduresaccording to the guidelines of the accountingdepartment
- Maintain a clean, neat and orderlyrestaurant throughout service
- Polish silver,refill salt, pepper and sugar, creamers,etc
- Ensure that work station is stocked withappropriate condiments at all times
- Report anyguest comments regarding food and beverage tomanager
- Conscientious handling and maintenanceof operating equipment
- Learn and adhere tosafety, sanitation and hygienepolicies
- Maintain good working relationshipswith colleagues, and all otherdepartments
- Maintain complete knowledge of allF&B services, outlets and hotelservices/features
- Perform opening/closing sideduties as assigned and set all tables according tostandards
- Report to manager any kinds ofdeviation from set standard andprocedures
- Ensure that all service and storageareas are kept safe and clean
- Help minimizewaste, neglect, breakages and mishandling of supplies andequipment
- Carry out light cleaning andmaintenance of the outlet
- Assist other Food& Beverage Outlets in their operations during peak hours ifneeded
Qualifications
- Good proficiency in the Englishlanguage
- Must be well presented andprofessionally groomed at all times
- Able toaccount and handle cash effectively andefficiently
- Good communication and customercontact skills; good problem resolutionskills
- F&B productknowledge
- Team player with strong interpersonalskills and attention to detail
Desired candidate profile
1. Customer ServiceSkills
- Delivering apositive dining experience by being attentive, friendly, andprofessional.
- Handling customer inquiries,special requests, and complaintseffectively.
2.CommunicationSkills
- Clear and politeverbal communication to interact with guests andcolleagues.
- Understanding and conveying menuitems, specials, andrecommendations.
3.MultitaskingAbility
- Managingmultiple tables and tasks efficiently during busyperiods.
- Balancing food service, beverageorders, and check handlingsimultaneously.
4.Attention toDetail
- Ensuring ordersare accurate and presented according tostandards.
- Checking tables for cleanliness andreadiness before and after seatingguests.
5.Teamwork
- Collaboratingwith kitchen staff, bartenders, and other teammembers.
- Supporting teammates during peakservice times.
6.PhysicalStamina
- Standing andwalking for extended periods.
- Carrying trays,plates, or drinks safely andefficiently.
7.Problem-SolvingSkills
- Addressingissues such as incorrect orders or customer complaintspromptly.
- Offering solutions to enhance theguest experience.
8.Sales Skills
- Upsellingmenu items like desserts, beverages, orspecials.
- Promoting loyalty programs or eventshosted by theestablishment.
9. TimeManagement
- Deliveringorders promptly to maintain guestsatisfaction.
- Managing closing duties withinspecifiedtimelines.
10.Knowledge of Food andBeverage
- Understandingmenu items, ingredients, allergens, and preparationmethods.
- Knowledge of wine pairings, cocktails,and other beverages is a plus.
Key Skills
Hospitality,Waiter,Waiting Tables
EmploymentType : Full-time
Department /Functional Area: Hospitality
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Tue, 04 Feb2025
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