Captain Waitress/waiter
3 months ago
**Job Title**: Captain Waitress/Waiter
**Job Summary**:
The Captain Waitress/Waiter is responsible for leading the front-of-house service team, ensuring that guests receive exceptional dining experiences. This role involves managing waitstaff, coordinating with the kitchen, and addressing any guest concerns or needs promptly. The Captain Waitress/Waiter acts as the main point of contact between guests and the restaurant staff, ensuring smooth and efficient service.
**Key Responsibilities**:
- **Team Leadership**:
- Supervise and guide waitstaff, ensuring that all team members are performing their duties efficiently and effectively.
- Conduct pre-service briefings to inform the team about daily specials, menu changes, and any special instructions.
- Train new waitstaff on service standards, menu knowledge, and proper guest interaction.
- **Guest Interaction**:
- Welcome and seat guests, ensuring they are comfortable and attended to promptly.
- Take VIP or special guests' orders, ensuring accuracy and special attention to detail.
- Address and resolve guest complaints or concerns quickly, ensuring a positive dining experience.
- **Service Coordination**:
- Coordinate with the kitchen staff to ensure that orders are prepared correctly and delivered on time.
- Monitor food and beverage service, ensuring consistency and adherence to restaurant standards.
- Assist waitstaff in serving food and beverages during peak times to maintain service flow.
- **Quality Control**:
- Inspect table settings, including cleanliness, proper arrangement of utensils, and overall presentation before service.
- Ensure that all food and beverages served meet the restaurant’s quality standards.
- Oversee the cleanliness and organization of the dining area throughout service.
- **Administrative Duties**:
- Manage staff schedules and breaks to ensure adequate coverage during service hours.
- Maintain inventory of dining room supplies, such as linens, utensils, and glassware.
- Assist in managing the restaurant’s reservations system and seating arrangements.
- **Health and Safety Compliance**:
- Ensure that all health and safety regulations are strictly followed by the waitstaff.
- Monitor the handling of food and beverages to prevent contamination and ensure guest safety.
- Conduct regular inspections to ensure compliance with sanitation and cleanliness standards.
**Qualifications**:
- **Experience**: Previous experience as a senior waiter/waitress or similar role in a high-end restaurant is required.
- **Skills**: Strong leadership, communication, and organizational skills. Excellent customer service and problem-solving abilities.
- **Knowledge**: In-depth knowledge of the menu, wine pairings, and overall restaurant operations.
- **Attributes**: Ability to work under pressure in a fast-paced environment, attention to detail, and a positive attitude.
- **Flexibility**: Availability to work evenings, weekends, and holidays as needed.
**Physical Requirements**:
- Ability to stand and walk for extended periods.
- Ability to lift and carry trays of food and beverages.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Pay: AED3,500.00 - AED5,000.00 per month
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