Application Support Specialist
2 weeks ago
Who weare:
Al Marwan Group is a holdingcompany established in 1978 Al Marwan Group has grown a strongdiversified portfolio in Real Estate Development &Management Hospitality General Contracting and Heavy Machinerytrading of brand new and used equipment for the Construction MiningOil and Gas industries.
We are currently lookingfor highly skilled and motivated Application SupportSpecialist to join ourteam.
JobScope:
The role involves providingtechnical and functional support for software applicationsparticularly theYardi System ensuring optimal performance and usersatisfaction.
KeyResponsibilities:
- Providefirstline support for software applications with a primary focus onYardi System.
- Troubleshoot analyze and resolvesystem and applicationrelated issues in a timelymanner.
- Collaborate with endusers to understandtheir needs and provide guidance onsystemfunctionalities.
- Conduct user trainingsessions on system usage and best practices ensuring effectiveadoption oftools.
- Monitor system performanceand identify opportunities for improvements orupdates.
- Liaise with the IT team or externalvendors to escalate and resolve complex technicalproblems.
- Assist in the setup configuration andcustomization of the Yardi System and othersoftwareapplications.
- Document issues solutionsand processes to build a knowledge base for futurereference.
- Support system upgrades patches andnew installations by performing testing andprovidingfeedback.
- Ensure data accuracyintegrity and security within the supportedsystems.
- Generate reports and dashboards asrequested by variousdepartments
Education:
- Bachelorsdegree in Computer Science Information Technology or relatedfield.
Experience:
- 2years of experience in ApplicationSupport or a similarrole.
- Handson experience withYardi System is highlypreferred
ChildrenActivity,Access Control,Human ResourcesAdministration,Government,Actuary,Hydraulics
Employment Type : Full Time
Experience: years
Vacancy: 1
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