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Technology Support Specialist

1 week ago

Sharjah, Sharjah, United Arab Emirates American University of Sharjah Full time
Job Overview
American University of Sharjah seeks a highly skilled Information Technology Specialist to join its team. The ideal candidate will possess excellent technical knowledge, exceptional communication skills, and the ability to work collaboratively with faculty, staff, and students.

In this role, you will provide high-quality IT support services, including troubleshooting, maintaining library computers, devices, and electronic equipment. You will also contribute to the development and implementation of IT strategies to enhance the overall learning experience at American University of Sharjah.

The successful candidate will have a strong background in IT, excellent problem-solving skills, and the ability to prioritize tasks effectively. If you are passionate about technology and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
• Provide technical assistance to Library staff, students, and faculty
• Troubleshoot and resolve IT issues reported by the community
• Install, configure, and maintain library computer hardware, software, peripheral equipment, and supplies
• Collaborate with the Library Technology Group and the University's ICT department to support infrastructure in the Library

Required Qualifications and Skills
• Bachelor's degree in a related field (e.g., Computer Science, Information Technology)
• IT certifications in related technologies (e.g., ITIL, ServiceNow, MCSE)
• Minimum of one year of relevant experience in a similar function/role
• Proven experience with automated desktop deployment solutions
• Strong knowledge of MS Windows Operating Systems, macOS, MS Office Suite, Linux, SSH/SFTP applications, LAN hardware and software, PC hardware, printers (hardware and software), and scanners
• Excellent written and oral communication skills in English

About Us
American University of Sharjah is a leading private university in the UAE, committed to providing a world-class education that prepares students for success in an increasingly complex and interconnected world.