Patient Support Specialist

3 days ago


Sharjah, Sharjah, United Arab Emirates NMC Royal Khalifa City Full time

We are seeking a skilled Patient Support Specialist to join our team at NMC Royal Khalifa City.

The ideal candidate will provide exceptional customer service and support to our patients, ensuring their calls are attended to promptly and professionally.

  • Maintaining excellent telephone etiquette and professionalism while attending to patient calls is essential.
  • The successful candidate will also be responsible for maintaining departmental KPI's.
  • Liaising with the supervisor and the HOD to improve KPI's and overall patient experience is crucial.
Job Description

The Patient Support Specialist will be the first point of contact for our patients, providing them with exceptional customer service and support. They will ensure calls to and from the hospital are attended promptly, politely, and to the entire satisfaction of the patient.

  • Attending to all incoming patient calls promptly without delay is crucial.
  • Ensuring call backs are completed in a timely manner.
  • Maintaining clarity in communication and a pleasant tone of voice at all times.


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