Assistant Manager, Retail Operations

3 weeks ago

Dubai, United Arab Emirates Kerzner International Full time

Assistant Manager, Retail Operations - Atlantis The Palm
( 14835 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our guests’ expectations at every possible turn.


Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures.

About The Role

As an Assistant Manager in Retail Operations, you will work closely with the Retail Manager and assist in leading day-to-day retail activities across Atlantis The Palm and Aquaventure Waterpark. You will supervise a team of 30+ junior sales team members working across a wide range of indoor and outdoor outlets.

Key duties and responsibilities:

  • Ensuring the shop floor is furnished with high levels of stock on a daily basis.
  • Communicating low stock levels and assisting with stock requests.
  • Conducting store visits, monitoring merchandising and service standards, and taking action when necessary.
  • Ensuring service standards delivered by the team are in line with the resort level of service.
  • Providing feedback into range selection and assortment (product mix) by location for our own stores.
  • Delivering on-the-job product training for sales clerks.
  • Mentoring, coaching, and developing sales clerks - ensuring team focus and monitoring progress toward business goals, particularly achievement of sales and cash margin.
  • Promoting effective communication and adequate information flow within the retail division and across the resort.

About You

We are looking for candidates with at least 2 years of experience in a supervisory capacity in a multisite retail environment. Our preferred candidate will demonstrate:

  • Experience in Waterpark/Themepark Operations - the ideal candidate will have a proven track record in managing and working within a waterpark or theme park environment, ensuring smooth operations and guest satisfaction.
  • Strong Staff Training & Development - we are looking for someone with significant experience in training staff effectively, focusing on both productivity and maintaining high standards of service.
  • Leadership Skills - the candidate should be able to lead and mentor team leaders and clerks, guiding them on how to conduct themselves professionally in a dynamic, guest-focused environment.
  • Guest Experience Focus - the Assistant Manager must understand that waterparks are places of fun and relaxation for guests who are on vacation. They should be able to inspire their team to deliver extraordinary experiences to every visitor, ensuring that all guests feel valued and enjoy their time.
  • Strong Communication Skills - we require someone who is outspoken, confident, and able to present themselves effectively both with guests and within the team. The ideal candidate will not shy away from taking ownership and responsibility for their area of operations.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted, and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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