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Contact Centre Team Lead

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates bankfab Full time
About Us

First Abu Dhabi Bank (FAB) is a leading bank in the UAE and one of the most prestigious in the region.

We are committed to providing our customers with exceptional service and ensuring that their needs are met promptly and efficiently.

The Customer Care Unit (CCU) is responsible for resolving customer requests and ensuring that they receive the best possible service.

As a Senior Relationship Officer, you will be an integral part of this team and play a key role in achieving our goals.

Key Responsibilities:

  1. Service Quality: Ensure that the CCU team meets agreed service level targets and delivers exceptional service to our customers.
  2. Training and Motivation: Provide necessary training and motivation to develop a team of staff capable of delivering exceptional service.
  3. Cost Control: Manage costs within the unit to enable improvement of profitability and productivity.

Requirements:

  • Proven experience in managing and motivating teams of people.
  • Graduate with 5 years' experience within customer service industry, banking specific.
  • Experience of working within a Contact Centre environment.
  • Good knowledge of local work legislation applicable to the call centre environment.