Specialist- Contact Centre

Project Manager- Contact CentreJob Description:- Specific implementation of Call Centre software. Experience with large scale network deployments.- Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable.- Excellent and assertive communications and...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

Company Description FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success....

To serve customers by providing product and service information, resolving product and service problems.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly...

To lead Project handling of Contact Center byraising IT requirements design new processes and features withinthe CRM and IVR channel. To provide efficient solutions to increaseProductivity First Call Resolution and increase Net Promoter Score.Service migration to selfselfservice channels and enablingautomation to tasks and processes thus improving team...

At First Abu Dhabi Bank, we are seeking a highly skilled IT Project Lead to oversee the development and implementation of technology solutions for our Contact Centre.Key ResponsibilitiesTo lead project handling of Contact Centre by raising IT requirements, designing new processes and features within the CRM and IVR channel.To provide efficient solutions to...

**About the Role:**We are seeking a skilled customer service representative to join our team. As a Senior Customer Support Specialist, you will be responsible for delivering exceptional customer service, resolving complex issues, and driving customer satisfaction.**Key Accountabilities:**Provide timely and accurate information to customers, addressing their...

Job DescriptionTo lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. Provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score. Manage service migration to self-service channels and enable automation to tasks and processes, thus...

Key ResponsibilitiesThe successful candidate will be responsible for:Managing day-to-day operations of all direct banking channels activities.Leading project handling of the Contact Center by raising IT requirements and designing new processes and features within the CRM and IVR channel.Providing efficient solutions to increase productivity, first call...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

To lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. To provide efficient solutions to increase productivity, first call resolution, and net promoter score. Service migration to self-service channels and enabling automation to tasks and processes thus improving team...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

AVP- Contact Centre - Customer Care Unit Full-time Division: Personal, Wealth & Business Banking Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

AVP- Contact Centre - Customer Care Unit- Full-time- Division: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.Job OverviewWe are seeking a top talent to accelerate growth and advance your career as you...

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...

FAB is a leading financial institution in the UAE, committed to delivering exceptional customer experiences through innovative solutions.About the JobThis role is responsible for ensuring seamless day-to-day operations of all direct banking channels activities as an IVR Channel Owner.Key ResponsibilitiesManage day-to-day operations of all direct banking...