Assistant Villa Operations Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Minor International Full time

Please note that this is not an exhaustivelist of everything that needs to be done.  Anantaraemployees always find new ways to look after the business theirguests and their colleagues.  Within this the keyresponsibilities for this positionare:

  • Assist Villa operations Managerto identify and implement training plans for all villa host teammembers.  Conduct regular associate training and monitorits success. 
  • Assist Villa operationsManager in monitoring departmental cost as per allocatedbudget.
  • Perform duties in accordance toStandard Operating procedures and Guidelines of theresort.
  • Is responsible for smooth functioningof the Villa Operations.
  • Supervise daily villaoperations including checkins checkouts housekeeping coordinationand maintenance.
  • Assist in managing villaassignments and monitor occupancylevels.
  • Inspect villas regularly to ensurecleanliness maintenance and readiness.
  • Ensureall villas are prepared to the highest standards for guestarrivals.
  • Coordinate special requests amenitiesand services for villa guests.
  • Address andresolve guest concerns promptly andeffectively.
  • Oversee VIP guest stays ensuringpersonalized and exceptional service.
  • AssistFront Office Department with daily operations checkin check out andupselling.
  • Maintain high standards in personalappearance. Is well groomed hygienically clean and properly attiredin uniform to carry out duties at alltimes.
  • Behave and carry out tasks andresponsibilities in a professionalmanner.
  • Punctual to report for duties and isprompt to disseminate services to guests.
  • Wellorganised to carry out job tasks with necessary accessories readyand at hand.
  • Fully aware of arrivals departuresand guest movement in the resort.
  • Alwaysprepared to handle guest requests complaints and suggestions andfollow through to maximize the servicestandard.
  • Knowledgeable about fire and safetyprocedures.
  • Deal with guest comments andconcerns systematically and keep superiors informed of thesame.
  • Committed and suggests/introduces newinitiatives that are focused in enhancing guestexperience.
  • Report health or safety hazards toVilla operations manager.
  • Perform other dutiesas assigned by the Management.
  • Schedule andallocate Villa Hosts for following daysarrivals.
  • Act as a role model for VillaHosts.
  • Monitor performance and Villa Hosts andcoach and train them as required.
  • Solicitguests feedback from Villa Hosts and circulate to all relateddepartments.
  • Responsible for recording guesthistory and update on Opera property managementsystem.
  • Initiate contact with guests prior totheir arrival and proactively gathers preferences forresidences.
  • Ensure all tools and equipment areprepared/stacked/organised in the villas and pantries at alltimes.
  • Attend all briefings conducted &follows up with daily arrivals departures and other importantinformation.
  • Ensure to place guest courtesiescomplementary items and amenities in the villas as specified andcarries out its delivery and timelyclearance.
  • Is prepared to carry out arrivalsand departures according to setprocedures.
  • Prepare necessary misenplace in theallocated pantries and villas to facilitate efficientservice.
  • Ensure the Private cellar and minibarare stocked and checked prior to guest arrival. Also ensures thatthe Private cellar and minibar are refilled and the bills areposted during the stay. 
  • Isknowledgeable of the service and quality of all types of winesavailable in the Private cellar.
  • Is aware ofthe procedures for laundry valet service and is ready withrequirements to carry out same in a professionalmanner.
  • Maintain handover making log entries asper the log standards and going through it every day as soon ascoming to shift.
  • Attend daily briefings andmeetings as scheduled.
  • Check guest profiles andguest history of specific guests allocated to him prior to theguest arrival and be familiar with all theinformation.
  • Ensure the villa is set upaccording to guest preferences and follows up with other areasaccording to the details available in the guesthistory.
  • Ensure all arrivals amenities such asfruit platter beverages according to VIP codes cold towels andwelcome drinks are in order.
  • Check the arrivalvilla prior to arrival as per guestspreference.
  • Meet the guests upon arrival atresort and VIPs at airport ifrequested.
  • Facilitate in villa checkin.
  • Introduce guests to the resort and theirvilla. 
  • Ensure the registration cardis filled and signed handed over to the reception with the requiredcopies of vouchers and passport for CIDsubmission.
  • If guest have any other requestslike laundry or baggage unpacking attend to themimmediately.
  • Coordinate guest requirements withother departments and follow up to ensure all queries are handledto maximum guest satisfaction.
  • Meet guestsregularly and recommend / assist guests in using and indulging inresorts facilities.
  • Is aware of the daily lunchand dinner menu to take orders from guests and place with theIRD.
  • Ensure that bed making baby cots rollawaybeds turndown service are done according to the guestspreference.
  • Assist guests in foreign currencyexchange or matters related to payments.
  • Attendto flight reconfirmation/special transfer requests if any andcoordinate concerns sections
  • Speak to the guestthe night prior to departure and explains departure procedures.Offers guests wake up calls or early morning breakfast and otherrequest including
  • Facilitate in villa checkout.
  • Ensure guests luggage pick up is organisedby dealing effectively with Front Desk.
  • Ensureguest has cleared safe and all baggage has been transportedout.
  • Check the villa for any lastminuteconsumption in the private cellar and keep the front desk informedabout it.
  • Check the villa thoroughly to ensurethat no guest belonging is left behind.
  • Monitorguest comments and follows up asnecessary.
  • Attend behavioral and vocationaltraining in own and related work areas to enhance skills anddevelop multifunctionality.
  • Ensure that allfellow associates follow safety rules and operatingprocedures.
  • Is aware of all house rules andassists in enforcing them onassociates.
  • Conduct himself/herself in such amanner so as to encourage all fellow team members to dolikewise.
  • Maintain a favorable workingrelationship with all other company employees to foster and promotea cooperative and harmonious workingclimate.
  • Project at all times a favorable imageof the company resort anddepartment.

#LIMH1

Qualifications:

We are looking forcandidate who is experienced in villa operations minimum 2 yearsand familiar with butler or villa host service standards in 5starhotel

  • Proven experience in hospitalitymanagement or similar role
  • Strong leadershipstaff management and customer serviceskills
  • Excellent problemsolving conflictresolution and communicationabilities
  • Proficiency in organizational andtime management skills
  • Flexibility to workvarying shifts including nights weekends andholidays
  • Fluency in English; knowledge ofRussian and other language is aplus

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
AutoCAD3D,Council,ABAP,Apps,Electronics Engineering,Clinical
Experience: years
Vacancy: 1

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