Villa Host
2 weeks ago
Get AI-powered advice on this job and more exclusive features.
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
As a Villa Host, you are required to maximize and exceed guest satisfaction by providing highly personalized, efficient, and responsive service with attention to detail, and anticipating guests' needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting, and ensuring the cleanliness and maintenance of guest villas. Villa Host is instrumental to achieve our goal of providing the highest professional standards of service to our guests.
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. The key responsibilities for this position are:
- Perform duties in accordance with the Standard Operating procedures and Guidelines of the resort.
- Assist Front Office Department with daily operations, check-in, check-out, and upselling.
- Maintain high standards in personal appearance. Is well groomed, hygienically clean, and properly attired in uniform to carry out duties at all times.
- Behave and carry out tasks and responsibilities in a professional manner.
- Punctual to report for duties and prompt to disseminate services to guests.
- Is well organized to carry out job tasks with necessary accessories ready and at hand.
- Fully aware of arrivals, departures, and guest movement in the resort.
- Always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.
- Knowledgeable about fire and safety procedures.
- Deals with guest comments and concerns systematically and keeps superiors informed of the same.
- Committed and suggests/introduces new initiatives that are focused on enhancing the guest experience.
- Report health or safety hazards to the supervisor.
- Perform other duties as assigned by the Management.
- Initiate contact with guests before arrival and proactively gather preferences for residences.
- Ensure all tools and equipment are prepared/stacked/organized in the villas and pantries at all times.
- Attend all briefings conducted & follows up with daily arrivals, departures, and other important information.
- Ensure a place of guest courtesies, complementary items, and amenities in the villas as specified and carries out its delivery and timely clearance.
- Facilitate arrivals and departures according to set procedures.
- Prepare necessary mise-en-place in the allocated pantries and villas to facilitate efficient service.
- Ensures the Private cellar and minibar are stocked and checked prior to guest arrival. Also ensures that the Private cellar and minibar are refilled, and the bills are posted during the stay.
- Knowledgeable of the service and quality of all types of wines available in the Private cellar.
- Aware of the procedures for laundry valet service and is ready with requirements to carry out the same in a professional manner.
- Maintain logbooks, making log entries as per the log standards and going through them every day as soon as coming to shift.
- Attend daily briefings and meetings as scheduled.
- Check guest profiles and guest history of specific guests allocated to him prior to the guest's arrival and be familiar with all the information.
- Ensure the villa is set up according to guest preferences and follows up with 'other' areas according to the details available in the guest history.
- Ensure all arrivals amenities such as fruit platter, beverages according to VIP codes; foot ritual, cold towels, and welcome drinks are in order.
- Check the arrival villa prior to arrival.
- Meets the guests upon arrival at the resort and VIPs at the airport if requested.
- Prepare and offer foot rituals and welcome drinks to guests in the villa.
- Introduce guests to the resort and their villa.
- Ensure the registration card is filled and signed and handed over to the reception with the required copies of vouchers.
- If guests have any other requests like laundry or baggage unpacking, attends to them immediately.
- Coordinate guest requirements with other departments and follows up to ensure all queries are handled to maximum guest satisfaction.
- Meet guests regularly.
- Educate, recommend and assist guests of using and indulging in resort's facilities.
- Offer guests a tour of the island and introduce the resort facilities.
- Offer on a daily basis, menus for lunch and dinner, obtain the orders in advance and passes those to the Restaurant Manager in-room dining.
- Aware of the daily lunch and dinner menu to take orders from guests and place with the IRD.
- Assist guests with any purchases required, e.g., toiletries, postcards from resort boutiques.
- Check and ensure that bed making, baby cots, rollaway beds, and turndown service are done according to the guest's preference.
- Make arrangements for excursions and dining by design.
- Assist guests in foreign currency exchange or matters related to payments.
- Hand over and take over any guest faxes and emails.
- Attend to flight re-confirmation/special transfer requests if any and coordinate with reservation and Front Office.
- Speak to the guest the night before departure and explain departure procedures. Offers guests wake-up calls or early morning breakfast or any other requests which guests have.
- Facilitates villa checkout.
- Ensures guest's luggage pick up is organized by effectively liaising with Front Desk.
- Ensure guest has cleared safe, and all baggage has been transported out.
- Check the villa for any last-minute consumption in the private cellar and keep the front desk informed about it.
- Check the villa thoroughly to ensure that no guest belonging is left behind.
- Monitor guest comments and follow up as necessary.
- Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
- Ensure that all fellow associates follow Safety rules and operating procedures.
- Aware of all house rules and assists in enforcing them on associates.
- Always conduct himself/herself in such a manner to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Project at all times, a favorable image of the company, resort and department.
Qualifications
- Excellent communication skills
- Fluency in English, additional language is a plus
- Minimum 1-year experience as a Butler/Villa Host; preferably in a similar quality hotel
- A friendly and outgoing behavior
- Proactive, resourceful, and able to work independently
- Has strong decision-making abilities
Entry level
Employment typeFull-time
Job functionDesign, Art/Creative, and Information Technology
IndustriesHospitality
#J-18808-Ljbffr-
Villa Host
2 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timeAs a Villa Host you are required to maximizeand exceed guest satisfaction by providing highly personalizedefficient and responsive service with attention to detail andanticipating guests needs. Take ownership and leadership of allvillas assigned to you including supervising directing assistingand ensuring the cleanliness and maintenance of guest villas....
-
Assistant Villa Operations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustivelist of everything that needs to be done. Anantaraemployees always find new ways to look after the business theirguests and their colleagues. Within this the keyresponsibilities for this positionare:Assist Villa operations Managerto identify and implement training plans for all villa host teammembers. Conduct...
-
Assistant Villa Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustivelist of everything that needs to be done. Anantaraemployees always find new ways to look after the business theirguests and their colleagues. Within this the keyresponsibilities for this positionare:Assist Villa operations Managerto identify and implement training plans for all villa host teammembers. Conduct...
-
Villa Operations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Front Office Manager and Assistant Front Office Manager to identify and implement training plans for...
-
Villa Operations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustivelist of everything that needs to be done. Anantara teammembers always find new ways to look after the business theirguests and their colleagues. Within this the key responsibilitiesfor this position are:Assist RoomsDivision Manager to identify and implement training plans for allvilla host team members. Conduct...
-
Villa Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustivelist of everything that needs to be done. Anantara teammembers always find new ways to look after the business theirguests and their colleagues. Within this the key responsibilitiesfor this position are:Assist RoomsDivision Manager to identify and implement training plans for allvilla host team members. Conduct...
-
Villa Operations Manager
1 day ago
Dubai, Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustivelist of everything that needs to be done. Anantara teammembers always find new ways to look after the business theirguests and their colleagues. Within this the key responsibilitiesfor this position are: Assist RoomsDivision Manager to identify and implement training plans for allvilla host team members. Conduct...
-
Teacher of Science
6 days ago
Dubai, Dubai, United Arab Emirates Gemsworldacademy Switzerland Full timeWe are looking to appoint an outstanding Teacher of Science (Physics specialisms preferred) for a September 2025 start. GEMS FirstPoint School (FPS) opened in 2014 and is positioned in the heart of The Villa community in Dubai. It is a Premium British Curriculum School, providing an excellent standard of education to around 2000 students from Nursery (aged...
-
Housekeeping Supervisor Female Filipino
3 days ago
Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full timeJob Title: UAE Housekeeping Supervisor Location: Dubai UAE Recruitment Company: REAP HR & RECRUITMENT SERVICES Job Type: FullTime Start Date: Immediate Joiner We are seeking to hire a Housekeeping Supervisor for one of our top Real Estate Luxury Villa end client in Dubai.Filipino Female will be preferable. This role involves supervising housekeeping...
-
Home Housekeeping Supervisor Dubai
4 weeks ago
Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full timeJob Description JobTitle: UAE HousekeepingSupervisor Location: Dubai UAE Recruitment Company: REAP HR& RECRUITMENT SERVICES Job Type:FullTime Start Date: January 2025 Weare seeking to hire a Home Housekeeping Supervisorfor one of our top end clients in Dubai. This roleinvolves supervising housekeeping staff ensuring cleanliness andhygiene standards are...
-
Home Housekeeping Supervisor Dubai
2 weeks ago
Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full timeJob Description JobTitle: UAE HousekeepingSupervisor Location: Dubai UAE Recruitment Company: REAP HR& RECRUITMENT SERVICES Job Type:FullTime Start Date: January 2025 Weare seeking to hire a Home Housekeeping Supervisorfor one of our top end clients in Dubai. This roleinvolves supervising housekeeping staff ensuring cleanliness andhygiene standards are...
-
Home Housekeeping Supervisor Dubai
6 days ago
Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full timeJob Description JobTitle: UAE HousekeepingSupervisor Location: Dubai UAE Recruitment Company: REAP HR& RECRUITMENT SERVICES Job Type:FullTime Start Date: January 2025 Weare seeking to hire a Home Housekeeping Supervisor for one of our top end clients in Dubai. This roleinvolves supervising housekeeping staff ensuring cleanliness andhygiene standards are...
-
Office Administrator
3 days ago
Dubai, Dubai, United Arab Emirates Shakirovna Salon Full timeRoles and responsibilitiesMinimum 1 year experience as a Butler/Villa Host, Mandatory in a luxury segment.Previous experience of reception tasks, e.g. check-in/check-out is an advantageFriendly and outgoing behaviorProactive, resourceful and able to work independentlyHas strong decision-making abilities and upselling skillsExcellent written and spoken skills...
-
Villa Host
2 days ago
Dubai, United Arab Emirates MINOR Hotels Full timeAs a Villa Host, you are required to maximize and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, and anticipating guest’s needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting and ensuring the cleanliness and maintenance of...
-
Villa Host
4 weeks ago
Dubai, United Arab Emirates Minor International Full timeAs a Villa Host, you are required to maximize and exceed guest satisfaction by providing highly personalized, efficient, and responsive service with attention to detail and anticipating guests' needs. Take ownership and leadership of all villas assigned to you, including supervising, directing, assisting, and ensuring the cleanliness and maintenance of guest...
-
Villa Host
4 weeks ago
Dubai, United Arab Emirates Minor International Full timeAs a Villa Host, you are required to maximize and exceed guest satisfaction by providing highly personalized, efficient, and responsive service with attention to detail and anticipating guests' needs. Take ownership and leadership of all villas assigned to you, including supervising, directing, assisting, and ensuring the cleanliness and maintenance of guest...
-
Villa Host
4 weeks ago
Dubai, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Villa Host
3 weeks ago
Dubai, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Villa Host
2 weeks ago
Dubai, United Arab Emirates MINOR Hotels Full timeAs a Villa Host, you are required to maximize and exceed guest satisfaction by providing highly personalized, efficient, and responsive service with attention to detail, and anticipating guests’ needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting, and ensuring the cleanliness and maintenance of...
-
Villa Host
2 weeks ago
Dubai, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Villa Host
4 weeks ago
Dubai, United Arab Emirates Minor International Full timeAs a Villa Host, you are required to maximize and exceed guest satisfaction by providing highly personalized, efficient, and responsive service with attention to detail and anticipating guests' needs. Take ownership and leadership of all villas assigned to you, including supervising, directing, assisting, and ensuring the cleanliness and maintenance of guest...
-
Villa Host
4 weeks ago
Dubai, United Arab Emirates Minor International Full timeAs a Villa Host, you are required to maximize and exceed guest satisfaction by providing highly personalized, efficient, and responsive service with attention to detail and anticipating guests' needs. Take ownership and leadership of all villas assigned to you, including supervising, directing, assisting, and ensuring the cleanliness and maintenance of guest...
-
Assistant Villa Operations Manager
4 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Villa Operations Manager to identify and implement training plans for all villa host team members....
-
Assistant Villa Operations Manager
3 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Villa Operations Manager to identify and implement training plans for all villa host team members....
-
Assistant Villa Operations Manager
3 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Villa Operations Manager to identify and implement training plans for all villa host team members....
-
Villa Operations Manager
4 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Rooms Division Manager to identify and implement training plans for all villa host team members....
-
Villa Operations Manager
4 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Rooms Division Manager to identify and implement training plans for all villa host team members....
-
Villa Operations Manager
4 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Front Office Manager and Assistant Front Office Manager to identify and implement training plans for...
-
Villa Operations Manager
4 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Assist Front Office Manager and Assistant Front Office Manager to identify and implement training plans for...
-
Villa Operations Manager
4 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Assist Rooms Division Manager to identify and implement training plans for all villa host team members....
-
Villa Operations Manager
4 weeks ago
Dubai, United Arab Emirates Minor International Full timePlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Assist Rooms Division Manager to identify and implement training plans for all villa host team members....
-
Mep Draftsman
4 weeks ago
Dubai, United Arab Emirates TAAB Full timeThe Role We are looking for an MEP Draftsman to join our mep works team. We are a fast growing organization and looking for someone who is driven and wishes to grow in their career. We are a Dubai based mep work. We provide a range of hard - and soft services to both individual apartments, villas and entire high-rise buildings Host Kitchens. **Job Types**:...
-
Mep Draftsman
1 week ago
Dubai, United Arab Emirates TAAB Full timeThe Role We are looking for an MEP Draftsman to join our mep works team. We are a fast growing organization and looking for someone who is driven and wishes to grow in their career. We are a Dubai based mep work. We provide a range of hard - and soft services to both individual apartments, villas and entire high-rise buildings Host Kitchens. **Job Types**:...