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Sales Customer Service Executive
4 weeks ago
Answer inbound calls promptly andprofessionally, addressing customer inquiries, concerns, andrequests with accuracy and empathy.
Makeoutbound calls to follow up on customer inquiries, resolve issues,or provide additional information asneeded.
Provide accurate and timelyinformation to customers regarding products, services, andpromotions.
Document all interactions withcustomers accurately and thoroughly in the designated CRMsystem.
Assist in membership sales inquiriesthrough any channel (website, social media, phone,etc.)
Book all member appointments for thepreferred club in the designated CRMsystem.
Manage membership renewals and offerupgrade and upsell options tocustomers.
Regularly do member service callsto ensure service quality and ensure resolution of queries withintheir scope.
Collaborate with other teammembers and departments to resolve complex customer issues andescalate unresolved matters to the appropriate level ofmanagement.
Meet or exceed individual and teamperformance targets, including membership sales and renewals, callquality, productivity, and customer satisfactionmetrics.
Continuously strive to improveknowledge of products, services, and procedures through ongoingtraining and development initiatives.
Adhereto company policies, procedures, and compliance requirements at alltimes.
Qualifications
Answerinbound calls promptly and professionally, addressing customerinquiries, concerns, and requests with accuracy andempathy.
Make outbound calls to follow up oncustomer inquiries, resolve issues, or provide additionalinformation as needed.
Provide accurate andtimely information to customers regarding products, services, andpromotions.
Document all interactions withcustomers accurately and thoroughly in the designated CRMsystem.
Assist in membership sales inquiriesthrough any channel (website, social media, phone,etc.)
Book all member appointments for thepreferred club in the designated CRMsystem.
Manage membership renewals and offerupgrade and upsell options tocustomers.
Regularly do member service callsto ensure service quality and ensure resolution of queries withintheir scope.
Collaborate with other teammembers and departments to resolve complex customer issues andescalate unresolved matters to the appropriate level ofmanagement.
Meet or exceed individual and teamperformance targets, including membership sales and renewals, callquality, productivity, and customer satisfactionmetrics.
Continuously strive to improveknowledge of products, services, and procedures through ongoingtraining and development initiatives.
Adhereto company policies, procedures, and compliance requirements at alltimes.
Organization skill,AdminstrativeSkill,Customer Service Management
EmploymentType : Full Time
Department /Functional Area: Helpdesk,CustomerService,Telecalling
Experience: 0Years - 1 Years years
Gender: Female
Vacancy: 1
Joining Date: Sat, 25 Jan 2025
