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Call Center Agent

1 month ago

Dubai, Dubai, United Arab Emirates Parisima Talent Full time

1. Efficient and courteous handling oftelephone calls, provide necessary information / guidance to callerand transfer the call to the relevant person, take careful andlegible messages where required.

2. Log allincoming calls and ensure that any requests for call backs areactioned within the service level agreementtimeline.

3. Call back monitoring report needs tobe completed by end of day before forwarding it to the managementfor review and root cause analysis

4. Record newsales enquiry and daily traffic allocated to Sales Consultantsbased on their availability and assistance

5.Proficiently follow service booking script to prepare serviceappointments.

6. To make outgoing calls forservice booking call backs and updating the call monitoring reportto ensure customer requests are fulfilled within agreed servicelevel agreements

DatabaseManagement & Administrationsupport

7. Provide generaladministrative support to members of the showroom & serviceteam as required such as daily new sales enquiry traffic andpreparing service T-Cards

8. Input customerdetails following invoicing by the Sales Consultant and ServiceAdvisor to keep an accurate database

Jobrequirements:

  • Arabic& English-speaking candidate.
  • Priorexperience in customer service / call centerprefered.
Key Skills
Call Center
EmploymentType : Full Time
Department /Functional Area: Secretary,Front Office,PersonalAssistant (PA)
Experience: 1 Years- 4 Years years
Gender: Male
Vacancy: 1
Joining Date: Wed, 12 Feb 2025