Information Technology Support Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates AmiViz Full time

AmiViz is looking for a dedicated and skilled IT Support Specialist to join our team. The ideal candidate will provide comprehensive IT help-desk support to internal users, ensuring the smooth operation of our IT infrastructure. This role requires a proactive individual with strong problem-solving skills and the ability to manage multiple tasks efficiently.

Roles & Responsibilities:

  • Provide IT Help-Desk support to internal users, including first-level support for hardware, software, and networkrelated issues.
  • Install, configure, and maintain servers, desktop computers, laptops, and peripherals.
  • Troubleshoot and resolve issues with Windows, macOS, and Linux operating systems, Microsoft Office 365 Suite, and other business-critical software.
  • Assist with the setup and maintenance of printers, scanners, and other office equipment.
  • Support remote users with VPN connectivity and remote desktop access tools.
  • Perform routine maintenance and updates for desktops and laptops, including antivirus updates and patch management.
  • Maintain inventory of IT assets and ensure accurate records in asset management systems.
  • Provide technical guidance and training to end-users on best practices and new systems.

Qualifications & Skills Required:

  • Proven experience (3-5 years) in IT support or a similar role.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with Microsoft Office 365 Suite and other business-critical software.
  • Experience with hardware installation, configuration, and maintenance.
  • Understanding of networking concepts, including LAN/WAN, VPNs, and network troubleshooting.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and customer service skills.
  • Experience with remote support tools and techniques (Preferred)
  • Knowledge of IT asset management and inventory systems (Preferred)
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