Revenue & Reservations Executive

4 weeks ago


Dubai, United Arab Emirates Accor Hotels Uae Full time
The job posting is outdated and position may be filled

- To supervise & manage Reservations operations and coordinates its activities with the other departments.- To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team.- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.- To be entrepreneurial and to think beyond the boundaries is expected.- To provide service that is sincere, warm and enthusiastic, ensure residents' satisfaction.Revenue Management responsibilities:- To monitor potential highs and lows period in the business.- To support and implement appropriate sales actions after revenue strategy meetings every week with commercial team.- To analyze market segmentations daily and monthly basis to evaluate the online and offline sales opportunities.- To update sales and front office teams about hotel demand calendar throughout the year according to the city demand.- To maximize hotel yield by upselling and suggestive selling in line with hotel strategy.- To be aware of the Hotel occupancy and average room rate daily, month to-date and performance against budget requirements.Key Deliverables and ResponsibilitiesPlanning & Organizing:- Maintains effective guest relations to ensure repeat business, and works closely with commercial and other operation departments of the hotel.Operations:- Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.- Contribute to the design of the hotel's business strategy and daily / monthly revenue targets.- Monitor online channel representation (GDS, CRO, web, 3rd parties etc.)- Ensure daily reservations duties, including pick-ups, travel agent commissions and responses to clients for enquiries.- Complete the Rate Shopping Report on a daily basis.- Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.- Perform daily arrival check to avoid no-shows and rebates and inconveniences at guest check-in.- Knows the required operation procedures of opera (or any other system in use) and maintains an awareness of guest, Corporate, Travel Agencies, and Group profile through system.- Shows complete product knowledge, understand rate structure and apply rate management.- Ensures all administration procedures are maintained to hotel and company standards.- Answers all incoming calls to reservations as per company standards.- Positively contributes to the sales activities within the hotel and maximizes sales opportunities.- Anticipates clients' needs and assist guests in any further requests.- Attends training sessions when required and operates in line with the training and information received.- Ensure to distribute and prioritize the booking requests to the team.- Supervise and develop the Reservations Agents.- Ensures all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.- Understands the cancellation and no show policy action and follows the guarantee procedure.- Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads to the Sales team- Understands the Hotel's Credit Policy and is applied.- Ensure proper shift hand over and daily reports are completed accurately- Ensure that CRS booking delivery is checked from time to time and properly entered into PMS- Ensure that all special rates, complimentary booking, and upgrades approved by the authorized persons.- Apply room inventory restrictions on local and international system as directed by revenue director.- Have complete knowledge of the FIT rate structure.- Assist in training the Reservations team in up selling, reservation skills and systems.- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.- Resolve / report guest complaints or requests and liaise with the party concerned to ensure immediate follow up has been made.- Assist in Task Force Teams for new openings as requested.- Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department- Coordination with Front Office and other departments if regarding requests as required. Disclaimer: Drjobs.ae

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