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ITSM engineer

4 weeks ago

Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
  • Analyzes customer businessrequirements and product objectives to develop and ensure that thesolution and design in ServiceNow meet customer specifications andexpectations.
  • Provide software coding andcustomization including, but not limited to screen tailoring,workflow, administration, report setup, data imports, integration,scripting, and custom applicationdevelopment
  • Coordinate and solve complextechnical data and transformation issues related to DPWorld's IT Service Management.
  • Identifythe gaps of DP World's ITSM instance and recommend /provide solutions
  • Follow and implement the bestpractices of ITSM around development, change release deployments,integration etc.
  • Perform proper and in-depthanalysis to ensure business continuity when deploying new changesto ITSM's environment.
  • Closelycollaborate with ServiceNow product team to ensure that DPWorld's ITSM is up to date in terms of productdevelopments/releases.
  • Demonstrations of theproduct, both standard and tailored to potential users and existingcustomers within DP World and its subentities
  • Design, implement, test, deploy andmaintain innovative software solutions to transform serviceperformance, durability, cost, andsecurity.
  • Use software engineering bestpractices to ensure a high standard of quality for all of the teamdeliverables.
  • Write high quality distributedsystem software.
KeySkills
Engineering
Employment Type : Full Time
Department / Functional Area: Engineering
Experience: 2 Years - 0 Years years
Gender: Male
Vacancy: 1
Joining Date: Mon, 13Jan 2025