IT Infrastructure Monitoring Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Intertec Systems Full time
Job Description

We are seeking a highly skilled NOC Engineer to join our team at Intertec Systems. As a key member of our operations team, you will be responsible for monitoring and maintaining the performance of our computer systems.

Certifications: Any IT infrastructure technical certification is required.

Experience: A minimum of 2+ years of experience in monitoring and L1 level knowledge in any IT infrastructure domain.

Responsibilities:

  • Manage Engine – App and Ops Module with ITSM
  • Troubleshoot problems and triage or troubleshoot issues within defined areas.
  • Track issues and document all defects and resolutions in detail through a designated ticketing system.
  • Report incidents and escalate complicated issues to management, other IT resources, third parties, and/or vendors as appropriate.
  • Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.
  • Good knowledge in monitoring tools, ITSM tools, backup, and DR tools.

Technical Skills / Competencies:

Mandatory:

  • Knowledge of service subject matter and business processes.
  • Knowledge of incident models, diagnostic tools, methods.
  • Knowledge about ITIL process & Project Management.
  • Knowledge on customer service ethos, ability to work well with others.

Optional:

Soft Skills:

Mandatory:

  • Good communication skills (English) and analytical skills.
  • Willingness to work 24/7 support window.
  • ITIL certification will be an added advantage.


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