IT Infrastructure Monitoring Specialist
4 days ago
We are seeking a highly skilled NOC Engineer to join our team at Intertec Systems. As a key member of our operations team, you will be responsible for monitoring and maintaining the performance of our computer systems.
Certifications: Any IT infrastructure technical certification is required.
Experience: A minimum of 2+ years of experience in monitoring and L1 level knowledge in any IT infrastructure domain.
Responsibilities:
- Manage Engine – App and Ops Module with ITSM
- Troubleshoot problems and triage or troubleshoot issues within defined areas.
- Track issues and document all defects and resolutions in detail through a designated ticketing system.
- Report incidents and escalate complicated issues to management, other IT resources, third parties, and/or vendors as appropriate.
- Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.
- Good knowledge in monitoring tools, ITSM tools, backup, and DR tools.
Technical Skills / Competencies:
Mandatory:
- Knowledge of service subject matter and business processes.
- Knowledge of incident models, diagnostic tools, methods.
- Knowledge about ITIL process & Project Management.
- Knowledge on customer service ethos, ability to work well with others.
Optional:
Soft Skills:
Mandatory:
- Good communication skills (English) and analytical skills.
- Willingness to work 24/7 support window.
- ITIL certification will be an added advantage.
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